Responsibilities:
- Ensures process performance and compliance, including training service teams where relevant
- Proactive process work - Analyses complex issues and improves methods, concepts, techniques, or processes across areas of work or functions based on input from others and/or personal experience.
- Continual improvement of the process and supporting tools
- Liaise with service delivery management and service delivering units across Aeven on process performance and trending
- Ensures process performance and compliance, including training service teams where relevant
Job Requirements:
- Have been working as Incident Management or process owner. Alternative is someone with senior knowledge within the Incident Management process area or process owner for another ITIL process e.g. Service Request or Change management
- Experience from working in an international company
- Expert knowledge within Incident Management – both from a process and operational(practical) perspective
- Communicates complex issues both internally and externally.
- Explains facts, methodology, policies etc. to parties both internally and externally.
- Good sense of quality and an eye for details
Nice to Have:
- ITIL v3 or V4 the higher level the better
- Agile certification
- Prince2 or similar
- Experience from working at a IT service provider with multiple customers
- Project Management experience
- Experience in working as Incident, Problem, Change, Service Request manager or similar
- Overall knowledge of enterprise IT. How Infrastructure and Software links together and high-level understanding of major technologies.
____________________________________________________
COMPANY OVERVIEW
Our business was born at 28 years old. We earned our experience as part of Denmark’s foremost IT infrastructure specialist. Now we’re ready to take the next step with you
Aeven is a new company formed from part of NNIT. That means that even before we opened our doors, we’d clocked up three decades of experience serving critical industries such as life science & healthcare, the public sector, finance, energy & utilities, industrial goods & manufacturing, and retail & consumer goods.
At Aeven, we’re on a quest to keep digital infrastructure critical to the lives of millions, safe, secure, and productive. And to do this, we employ sharp minds, capable hands, and most importantly, positive personalities that are eager to collaborate, contribute, develop their skills, and make a difference.
We’re here to provide digital infrastructure that helps companies and institutions steer a straight course. “With Aeven, wherever you’re going, we’re here – with you all the way. Locally anchored in Denmark but with a global reach, we have three decades of experience helping businesses and institutions on which the health, wealth, and security of millions depends, navigate uncertainty, and thrive”. - Henrik Bodskov, CEO
Read more about AEVEN: www.aevengroup.com
At Aeven, we’re on a mission to keep digital infrastructure critical to the lives of millions, safe, secure, and productive. And to do this, we need sharp minds, capable hands, and most importantly, positive personalities that are eager to collaborate, contribute, develop their skills, and make a difference.
When you join Aeven, you join a culture of expertise, inclusion, and growth where people matter. Your professional growth is valuable to us, and we will support you all the way – whether you ‘re interested in developing greater depth within your area of expertise, want to broaden your scope of skills, or wish to pursue new roles in our organization.
On top of the statutory benefits stipulated by the local law, AEVEN PH employees enjoy the following benefits upon joining:
- Competitive Compensation
- Clothing & Laundry Allowance
- Communication Allowance
- Fitness Allowance
- Healthcare/HMO
- Medical Allowance (Employees/Dependent)
- Life Insurance
- Leave (convertible to cash)
- Rice Subsidy
- Emergency Loan
- First Baby Gift
- Wedding Gift
- Year End Gift
- Performance Bonus
- Flexible Working Hours
- Work from Home Arrangement (even before the pandemic)
- Free Breakfast on Fridays
- Free fruits and wide selection of tea and coffee for free
- Annual flu vaccination for free
Responsibilities:
- Ensures process performance and compliance, including training service teams where relevant
- Proactive process work - Analyses complex issues and improves methods, concepts, techniques, or processes across areas of work or functions based on input from others and/or personal experience.
- Continual improvement of the process and supporting tools
- Liaise with service delivery management and service delivering units across Aeven on process performance and trending
- Ensures process performance and compliance, including training service teams where relevant
Job Requirements:
- Have been working as Incident Management or process owner. Alternative is someone with senior knowledge within the Incident Management process area or process owner for another ITIL process e.g. Service Request or Change management
- Experience from working in an international company
- Expert knowledge within Incident Management – both from a process and operational(practical) perspective
- Communicates complex issues both internally and externally.
- Explains facts, methodology, policies etc. to parties both internally and externally.
- Good sense of quality and an eye for details
Nice to Have:
- ITIL v3 or V4 the higher level the better
- Agile certification
- Prince2 or similar
- Experience from working at a IT service provider with multiple customers
- Project Management experience
- Experience in working as Incident, Problem, Change, Service Request manager or similar
- Overall knowledge of enterprise IT. How Infrastructure and Software links together and high-level understanding of major technologies.
____________________________________________________
COMPANY OVERVIEW
Our business was born at 28 years old. We earned our experience as part of Denmark’s foremost IT infrastructure specialist. Now we’re ready to take the next step with you
Aeven is a new company formed from part of NNIT. That means that even before we opened our doors, we’d clocked up three decades of experience serving critical industries such as life science & healthcare, the public sector, finance, energy & utilities, industrial goods & manufacturing, and retail & consumer goods.
At Aeven, we’re on a quest to keep digital infrastructure critical to the lives of millions, safe, secure, and productive. And to do this, we employ sharp minds, capable hands, and most importantly, positive personalities that are eager to collaborate, contribute, develop their skills, and make a difference.
We’re here to provide digital infrastructure that helps companies and institutions steer a straight course. “With Aeven, wherever you’re going, we’re here – with you all the way. Locally anchored in Denmark but with a global reach, we have three decades of experience helping businesses and institutions on which the health, wealth, and security of millions depends, navigate uncertainty, and thrive”. - Henrik Bodskov, CEO
Read more about AEVEN: www.aevengroup.com
At Aeven, we’re on a mission to keep digital infrastructure critical to the lives of millions, safe, secure, and productive. And to do this, we need sharp minds, capable hands, and most importantly, positive personalities that are eager to collaborate, contribute, develop their skills, and make a difference.
When you join Aeven, you join a culture of expertise, inclusion, and growth where people matter. Your professional growth is valuable to us, and we will support you all the way – whether you ‘re interested in developing greater depth within your area of expertise, want to broaden your scope of skills, or wish to pursue new roles in our organization.
On top of the statutory benefits stipulated by the local law, AEVEN PH employees enjoy the following benefits upon joining:
- Competitive Compensation
- Clothing & Laundry Allowance
- Communication Allowance
- Fitness Allowance
- Healthcare/HMO
- Medical Allowance (Employees/Dependent)
- Life Insurance
- Leave (convertible to cash)
- Rice Subsidy
- Emergency Loan
- First Baby Gift
- Wedding Gift
- Year End Gift
- Performance Bonus
- Flexible Working Hours
- Work from Home Arrangement (even before the pandemic)
- Free Breakfast on Fridays
- Free fruits and wide selection of tea and coffee for free
- Annual flu vaccination for free