Customer Success Manager
Salary undisclosed
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Job Summary
- HMO on Day 1
- Receive promising perks and rewards
- Experience travel opportunities
- Get recognized for what you do
- Achieve work-life balance
- Improve exponentially with enhanced learning
- Understanding the client’s future direction and plans and championing this direction within the organization
- Delivering a positive customer service experience by listening to each client's needs, setting their expectations, and presenting solutions to address issues/challenges
- Looking after the clients during their company visit in Manila (ie: picking up clients from the airport even on weekends/holidays, taking clients to dinner, etc.)
- Enhancing the revenue from existing clients and their affiliates
- Preparing presentations, value propositions & developing analytical reports
- The successful candidate will work closely with operations related to client satisfaction and identify additional requirements for existing clients.
- Lead generation and prospecting (i.e., cold calling, social media, networking, events, etc.)
- Existing sales pipeline management
- Submit daily, weekly, and monthly reports to the Senior Account Manager and the Executive Team
- Undertaking any other tasks or responsibilities assigned by the Senior Account Manager and the Executive Team
- Between 2-5 years of sales experience in a BPO/B2B campaign
- Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree, any field
- Excellent verbal and written communication skills
- Experience with Salesforce an advantage
- Ability to establish and nurture C-level relationships
- Positive attitude, passionate and self-motivated
- Outstanding communication, presentation, and interpersonal skills
- Target driven and must have an excellent negotiating skill
- Willing and able to work on extended hours and holidays
- Proficient in a Microsoft Office Environment, specifically Word, PowerPoint and Excel
- Applicants must be willing to work in Ortigas
Job Summary
- HMO on Day 1
- Receive promising perks and rewards
- Experience travel opportunities
- Get recognized for what you do
- Achieve work-life balance
- Improve exponentially with enhanced learning
- Understanding the client’s future direction and plans and championing this direction within the organization
- Delivering a positive customer service experience by listening to each client's needs, setting their expectations, and presenting solutions to address issues/challenges
- Looking after the clients during their company visit in Manila (ie: picking up clients from the airport even on weekends/holidays, taking clients to dinner, etc.)
- Enhancing the revenue from existing clients and their affiliates
- Preparing presentations, value propositions & developing analytical reports
- The successful candidate will work closely with operations related to client satisfaction and identify additional requirements for existing clients.
- Lead generation and prospecting (i.e., cold calling, social media, networking, events, etc.)
- Existing sales pipeline management
- Submit daily, weekly, and monthly reports to the Senior Account Manager and the Executive Team
- Undertaking any other tasks or responsibilities assigned by the Senior Account Manager and the Executive Team
- Between 2-5 years of sales experience in a BPO/B2B campaign
- Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree, any field
- Excellent verbal and written communication skills
- Experience with Salesforce an advantage
- Ability to establish and nurture C-level relationships
- Positive attitude, passionate and self-motivated
- Outstanding communication, presentation, and interpersonal skills
- Target driven and must have an excellent negotiating skill
- Willing and able to work on extended hours and holidays
- Proficient in a Microsoft Office Environment, specifically Word, PowerPoint and Excel
- Applicants must be willing to work in Ortigas