Admissions Manager/Lead

Primary Purpose of the Role:

To oversee and enhance the entire admissions process, ensuring exceptional service to prospective and current families while driving alignment with the organization’s mission, vision, and standards. The role involves team leadership, process optimization, collaboration across departments, and data-driven decision-making to attract, enroll, and retain students effectively.

Leadership and Team Management.

• Manage all stages of the admissions process, from inquiry to enrollment, ensuring high-quality service.
• Champion and drive proper use, training, and improvement of all related tools, systems, and channels (helpdesk, CRM, VoIP, etc).
• Ensure the team possesses thorough knowledge of the organization's programs and services.

Growth of New Enrollees and Retention

• Develop and execute strategies to meet or exceed enrollment targets.
• Analyze enrollment trends and metrics to make data-driven decisions.
• Contribute to the development of programs or services that attract new families.
• Support initiatives that enhance student retention.

Quality Assurance and Compliance

• Monitor compliance with SLAs, SOPs, and relevant policies while driving the effective use of tools and systems.
• Assist operations on feedback monitoring as well as tracking, documenting, and reporting quality levels.

Workflow Optimization

• Identify and implement enhancements in customer touchpoints that improve efficiency and customer satisfaction.
• Optimize workflows and introduce innovative strategies toCreate, review, and update SOPs, policies, and templates as needed.

Collaboration with Other Departments and Stakeholders

• Partner with the Billing team to ensure that families receive accurate information about program fees, payment options, installment plans, etc which helps create a positive admissions experience and facilitates smooth enrollment.
• Work closely with the records team to ensure that student data aligns with accreditation standards for record-keeping and reporting.
• Collaborate regularly with the records team to stay updated on policy changes, system improvements, or any new documentation requirements that may impact the admissions process.
• Support Program Managers to establish and refine admissions criteria and processes that meet the academic standards of each program.
• Collaborate with IT team/developers to ensure that the systems and technologies used in the admissions process function smoothly and conveniently for both internal and external stakeholders.
• Acts as the point person for hub based admissions team

Change Management

• Effectively disseminate information regarding change initiatives to the team, relevant stakeholders, and parents to ensure shared understanding and support.
• Provide team members with the necessary knowledge, skills, and tools to successfully adopt the change.
• Lead and support the team through organizational and process changes

Escalations and Problem resolution

• Address escalations and create actionable steps to resolve concerns in a timely manner.
• Analyze and investigate service quality issues to ensure closure or resolution in accordance with company guidelines and SOPs
• Address challenges or barriers in the admissions pipeline with a proactive and resourceful approach to ensure seamless enrollment.
• Other tasks to support initiatives and priorities of the Admissions team

Qualifications and Requirements:

Educational Background:

• Bachelor’s degree in Business Administration, Marketing and Sales, Education, or a related field.

Work Experience:

• At least 5 years of leadership experience in admissions, sales, customer service, or a related field.
• Proven experience in supervising and leading teams and managing complex administrative tasks.

Technical Skills:

• Proficient in using office software (Microsoft Office Suite, Google Workspace).
• Knowledge of customer relationship management (CRM) tools or student information systems (SIS).
• Reporting and data analysis

Additional Requirements:

• Preferably based in NCR
• Leadership and team management abilities to guide cross-functional teams effectively
• Ability to analyze data for reporting, compliance, and process improvement.
• Strong organizational skills and the ability to prioritize tasks in a fast-paced environment.
• Familiarity with school accreditation processes and compliance standards (e.g., DepEd, US Accreditation).
• Strong written and verbal communication skills for collaborating with diverse stakeholders, including parents, schools, and internal teams.
• Strategic planning and problem-solving skills
• Ability to manage projects related to admissions, system upgrades, and process improvements.
• Competence in conflict resolutions by addressing escalations, analyzing issues, and proposing solutions.
• Strong interpersonal and customer service skills.
• Flexible and adaptable to handle evolving organizational needs and priorities

Work Set up:

• Hybrid from Monday to Friday. Hybrid from Monday to Friday. Should be able to regularly report to the Ortigas office
• Willingness to work extended hours during peak enrollment periods, if necessary

Primary Purpose of the Role:

To oversee and enhance the entire admissions process, ensuring exceptional service to prospective and current families while driving alignment with the organization’s mission, vision, and standards. The role involves team leadership, process optimization, collaboration across departments, and data-driven decision-making to attract, enroll, and retain students effectively.

Leadership and Team Management.

• Manage all stages of the admissions process, from inquiry to enrollment, ensuring high-quality service.
• Champion and drive proper use, training, and improvement of all related tools, systems, and channels (helpdesk, CRM, VoIP, etc).
• Ensure the team possesses thorough knowledge of the organization's programs and services.

Growth of New Enrollees and Retention

• Develop and execute strategies to meet or exceed enrollment targets.
• Analyze enrollment trends and metrics to make data-driven decisions.
• Contribute to the development of programs or services that attract new families.
• Support initiatives that enhance student retention.

Quality Assurance and Compliance

• Monitor compliance with SLAs, SOPs, and relevant policies while driving the effective use of tools and systems.
• Assist operations on feedback monitoring as well as tracking, documenting, and reporting quality levels.

Workflow Optimization

• Identify and implement enhancements in customer touchpoints that improve efficiency and customer satisfaction.
• Optimize workflows and introduce innovative strategies toCreate, review, and update SOPs, policies, and templates as needed.

Collaboration with Other Departments and Stakeholders

• Partner with the Billing team to ensure that families receive accurate information about program fees, payment options, installment plans, etc which helps create a positive admissions experience and facilitates smooth enrollment.
• Work closely with the records team to ensure that student data aligns with accreditation standards for record-keeping and reporting.
• Collaborate regularly with the records team to stay updated on policy changes, system improvements, or any new documentation requirements that may impact the admissions process.
• Support Program Managers to establish and refine admissions criteria and processes that meet the academic standards of each program.
• Collaborate with IT team/developers to ensure that the systems and technologies used in the admissions process function smoothly and conveniently for both internal and external stakeholders.
• Acts as the point person for hub based admissions team

Change Management

• Effectively disseminate information regarding change initiatives to the team, relevant stakeholders, and parents to ensure shared understanding and support.
• Provide team members with the necessary knowledge, skills, and tools to successfully adopt the change.
• Lead and support the team through organizational and process changes

Escalations and Problem resolution

• Address escalations and create actionable steps to resolve concerns in a timely manner.
• Analyze and investigate service quality issues to ensure closure or resolution in accordance with company guidelines and SOPs
• Address challenges or barriers in the admissions pipeline with a proactive and resourceful approach to ensure seamless enrollment.
• Other tasks to support initiatives and priorities of the Admissions team

Qualifications and Requirements:

Educational Background:

• Bachelor’s degree in Business Administration, Marketing and Sales, Education, or a related field.

Work Experience:

• At least 5 years of leadership experience in admissions, sales, customer service, or a related field.
• Proven experience in supervising and leading teams and managing complex administrative tasks.

Technical Skills:

• Proficient in using office software (Microsoft Office Suite, Google Workspace).
• Knowledge of customer relationship management (CRM) tools or student information systems (SIS).
• Reporting and data analysis

Additional Requirements:

• Preferably based in NCR
• Leadership and team management abilities to guide cross-functional teams effectively
• Ability to analyze data for reporting, compliance, and process improvement.
• Strong organizational skills and the ability to prioritize tasks in a fast-paced environment.
• Familiarity with school accreditation processes and compliance standards (e.g., DepEd, US Accreditation).
• Strong written and verbal communication skills for collaborating with diverse stakeholders, including parents, schools, and internal teams.
• Strategic planning and problem-solving skills
• Ability to manage projects related to admissions, system upgrades, and process improvements.
• Competence in conflict resolutions by addressing escalations, analyzing issues, and proposing solutions.
• Strong interpersonal and customer service skills.
• Flexible and adaptable to handle evolving organizational needs and priorities

Work Set up:

• Hybrid from Monday to Friday. Hybrid from Monday to Friday. Should be able to regularly report to the Ortigas office
• Willingness to work extended hours during peak enrollment periods, if necessary