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IT Service Desk (Onsite/Midshift-Nightshift) - Angeles City, Pampanga

Salary undisclosed

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Responsibilities include:

  • Serving as the first point of contact for customers seeking technical assistance over the phone or email
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Determining the best solution based on the issue and details provided by customers

Requirements and skills:

  • 3-5 years’ experience as a IT help desk
  • College Graduate
  • Global Service desk experience.
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • Amenable to work in Shifting Schedule between Midshift or Nighshift

Responsibilities include:

  • Serving as the first point of contact for customers seeking technical assistance over the phone or email
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Determining the best solution based on the issue and details provided by customers

Requirements and skills:

  • 3-5 years’ experience as a IT help desk
  • College Graduate
  • Global Service desk experience.
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • Amenable to work in Shifting Schedule between Midshift or Nighshift