IT Service Desk (Onsite/Midshift-Nightshift) - Angeles City, Pampanga
Salary undisclosed
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Responsibilities include:
- Serving as the first point of contact for customers seeking technical assistance over the phone or email
- Performing remote troubleshooting through diagnostic techniques and pertinent questions
- Determining the best solution based on the issue and details provided by customers
Requirements and skills:
- 3-5 years’ experience as a IT help desk
- College Graduate
- Global Service desk experience.
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- Amenable to work in Shifting Schedule between Midshift or Nighshift
Responsibilities include:
- Serving as the first point of contact for customers seeking technical assistance over the phone or email
- Performing remote troubleshooting through diagnostic techniques and pertinent questions
- Determining the best solution based on the issue and details provided by customers
Requirements and skills:
- 3-5 years’ experience as a IT help desk
- College Graduate
- Global Service desk experience.
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- Amenable to work in Shifting Schedule between Midshift or Nighshift