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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Customer Management Officer

Salary undisclosed
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The Customer Management Officer is responsible for managing and resolving escalated customer complaints, requests, and inquiries referred to the Bank’s regulators, Senior Management, or internal units requiring special handling and business consideration. This role ensures timely, fair, and customer-centric resolutions while maintaining compliance with the Bank’s policies and regulatory standards. The Customer Management Officer collaborates with various internal and external stakeholders to investigate, analyze, and address customer concerns effectively. Additionally, the role involves identifying trends, recommending process improvements, coaching Customer Management Specialists, and implementing strategies to enhance customer satisfaction and mitigate future escalations.

Responsibilities

  • Manage and resolve escalated customer complaints, requests, and inquiries in compliance with regulatory requirements, internal policies, and service level agreements (SLAs).
  • Ensure timely acknowledgment and proper resolutions of escalated complaints while balancing risk, compliance, and customer satisfaction.
  • Coordinate with legal, risk, compliance, operations, and other departments to ensure proper handling of high-risk or sensitive cases.
  • Prepare formal responses to regulatory bodies, senior management, and customers, ensuring clarity, accuracy, and adherence to Bank policies.
  • Monitor and analyze escalation trends, identifying key drivers of customer complaints and service gaps to recommend process improvements.
  • Assist in implementing service quality initiatives and process enhancements aimed at reducing escalations and improving customer experience.
  • Maintain proper documentation and tracking of cases using the Bank’s prescribed platforms to ensure accurate records and compliance with audit requirements.
  • Provide reports and insights on escalated cases, trends, and resolutions for business reviews and management discussions.
  • Coach, train, and mentor Customer Management Specialists, ensuring they are equipped with the necessary skills and knowledge to handle escalations effectively.
  • Support the Customer Escalations Section Head in developing best practices, improving case management procedures, and fostering a customer-focused culture within the team.

Qualifications:

  • Bachelor’s Degree in any business-related course
  • At least 3 years experience in data management and customer service and handling
  • Skills: data analytics, budget management, and customer service

The Customer Management Officer is responsible for managing and resolving escalated customer complaints, requests, and inquiries referred to the Bank’s regulators, Senior Management, or internal units requiring special handling and business consideration. This role ensures timely, fair, and customer-centric resolutions while maintaining compliance with the Bank’s policies and regulatory standards. The Customer Management Officer collaborates with various internal and external stakeholders to investigate, analyze, and address customer concerns effectively. Additionally, the role involves identifying trends, recommending process improvements, coaching Customer Management Specialists, and implementing strategies to enhance customer satisfaction and mitigate future escalations.

Responsibilities

  • Manage and resolve escalated customer complaints, requests, and inquiries in compliance with regulatory requirements, internal policies, and service level agreements (SLAs).
  • Ensure timely acknowledgment and proper resolutions of escalated complaints while balancing risk, compliance, and customer satisfaction.
  • Coordinate with legal, risk, compliance, operations, and other departments to ensure proper handling of high-risk or sensitive cases.
  • Prepare formal responses to regulatory bodies, senior management, and customers, ensuring clarity, accuracy, and adherence to Bank policies.
  • Monitor and analyze escalation trends, identifying key drivers of customer complaints and service gaps to recommend process improvements.
  • Assist in implementing service quality initiatives and process enhancements aimed at reducing escalations and improving customer experience.
  • Maintain proper documentation and tracking of cases using the Bank’s prescribed platforms to ensure accurate records and compliance with audit requirements.
  • Provide reports and insights on escalated cases, trends, and resolutions for business reviews and management discussions.
  • Coach, train, and mentor Customer Management Specialists, ensuring they are equipped with the necessary skills and knowledge to handle escalations effectively.
  • Support the Customer Escalations Section Head in developing best practices, improving case management procedures, and fostering a customer-focused culture within the team.

Qualifications:

  • Bachelor’s Degree in any business-related course
  • At least 3 years experience in data management and customer service and handling
  • Skills: data analytics, budget management, and customer service