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Business Analyst Manager

Salary undisclosed

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Job Purpose/Summary:

Help businesses implement technology solutions by determining the requirements of a project or program, communicating them clearly to all stakeholders, facilitators, and partners, and providing support throughout the System Development Life Cycle.

Responsibilities:

Clearly communicates these user stories and business requirements document to all stakeholders, facilitators, and partners and provides support all throughout the System Development Life Cycle.

Business Requirements Analysis

  • Liaise with relevant users on the scope & requirements that can be grouped into features for ballpark estimation during the Demand Categorization Process
  • Lead requirement gathering analysis process and engage with business users, solution architects, and delivery team to document, review and edit business requirements (BRS) for IT Solutions.
  • Prioritize and maintain the “Requirements Clarification Log” and “Traceability Matrix” for complex projects.
  • Liaise with relevant users on the UAT plans and test case preparation.
  • Conduct system test results verification, and sampling review prior to releasing the system for UAT
  • Act as the IT coordinator to lead the users in the execution of user acceptance tests and deployment/implementation activities
  • Facilitate the communication between IT, testers, and business stakeholders to ensure all have a clear and complete understanding of the requirements
  • Provide support and coordination between IT, vendor or supplier and business representatives throughout the system development life cycle

Quality Assurance

  • Ensure compliance with all governance activities during business requirements, QA, and Post Implementation stages

Service Reliability

  • Facilitate post-implementation verification testing to ensure that changes or new systems are implemented to production per requirements
  • Collate feedback on system bugs and performance issues and submit them to IT for resolution
  • Monitor implemented systems and identify areas for improvement

Change and Issues Management

  • Effective management of change requests and issues raised during the project build to ensure solutions are delivered on time, within budget and according to agreed quality standards

Qualifications

  • Bachelor’s degree in Information Technology or related field or a combination of education and experience.
  • 3 to 5 years’ experience as Business Analyst
  • Relevant experience in life/health insurance (Policy Administration and/or Claims)
  • Experience developing procedural documentation and presentations.
  • Experience in process mapping (current state/future state)
  • Experience in data flow mapping
  • Experience in process improvement/re-engineering
  • Stakeholder management
  • Highly Developed Communication and Relationship Skills
  • Organized and Systematic
  • Good Analytical Skills
  • Proactive/Critical Thinking
  • Negotiating Skills
  • Creative Problem-Solving Skills

Job Purpose/Summary:

Help businesses implement technology solutions by determining the requirements of a project or program, communicating them clearly to all stakeholders, facilitators, and partners, and providing support throughout the System Development Life Cycle.

Responsibilities:

Clearly communicates these user stories and business requirements document to all stakeholders, facilitators, and partners and provides support all throughout the System Development Life Cycle.

Business Requirements Analysis

  • Liaise with relevant users on the scope & requirements that can be grouped into features for ballpark estimation during the Demand Categorization Process
  • Lead requirement gathering analysis process and engage with business users, solution architects, and delivery team to document, review and edit business requirements (BRS) for IT Solutions.
  • Prioritize and maintain the “Requirements Clarification Log” and “Traceability Matrix” for complex projects.
  • Liaise with relevant users on the UAT plans and test case preparation.
  • Conduct system test results verification, and sampling review prior to releasing the system for UAT
  • Act as the IT coordinator to lead the users in the execution of user acceptance tests and deployment/implementation activities
  • Facilitate the communication between IT, testers, and business stakeholders to ensure all have a clear and complete understanding of the requirements
  • Provide support and coordination between IT, vendor or supplier and business representatives throughout the system development life cycle

Quality Assurance

  • Ensure compliance with all governance activities during business requirements, QA, and Post Implementation stages

Service Reliability

  • Facilitate post-implementation verification testing to ensure that changes or new systems are implemented to production per requirements
  • Collate feedback on system bugs and performance issues and submit them to IT for resolution
  • Monitor implemented systems and identify areas for improvement

Change and Issues Management

  • Effective management of change requests and issues raised during the project build to ensure solutions are delivered on time, within budget and according to agreed quality standards

Qualifications

  • Bachelor’s degree in Information Technology or related field or a combination of education and experience.
  • 3 to 5 years’ experience as Business Analyst
  • Relevant experience in life/health insurance (Policy Administration and/or Claims)
  • Experience developing procedural documentation and presentations.
  • Experience in process mapping (current state/future state)
  • Experience in data flow mapping
  • Experience in process improvement/re-engineering
  • Stakeholder management
  • Highly Developed Communication and Relationship Skills
  • Organized and Systematic
  • Good Analytical Skills
  • Proactive/Critical Thinking
  • Negotiating Skills
  • Creative Problem-Solving Skills