Job Purpose/Summary:
Help businesses implement technology solutions by determining the requirements of a project or program, communicating them clearly to all stakeholders, facilitators, and partners, and providing support throughout the System Development Life Cycle.
Responsibilities:
Clearly communicates these user stories and business requirements document to all stakeholders, facilitators, and partners and provides support all throughout the System Development Life Cycle.
Business Requirements Analysis
- Liaise with relevant users on the scope & requirements that can be grouped into features for ballpark estimation during the Demand Categorization Process
- Lead requirement gathering analysis process and engage with business users, solution architects, and delivery team to document, review and edit business requirements (BRS) for IT Solutions.
- Prioritize and maintain the “Requirements Clarification Log” and “Traceability Matrix” for complex projects.
- Liaise with relevant users on the UAT plans and test case preparation.
- Conduct system test results verification, and sampling review prior to releasing the system for UAT
- Act as the IT coordinator to lead the users in the execution of user acceptance tests and deployment/implementation activities
- Facilitate the communication between IT, testers, and business stakeholders to ensure all have a clear and complete understanding of the requirements
- Provide support and coordination between IT, vendor or supplier and business representatives throughout the system development life cycle
Quality Assurance
- Ensure compliance with all governance activities during business requirements, QA, and Post Implementation stages
Service Reliability
- Facilitate post-implementation verification testing to ensure that changes or new systems are implemented to production per requirements
- Collate feedback on system bugs and performance issues and submit them to IT for resolution
- Monitor implemented systems and identify areas for improvement
Change and Issues Management
- Effective management of change requests and issues raised during the project build to ensure solutions are delivered on time, within budget and according to agreed quality standards
Qualifications
- Bachelor’s degree in Information Technology or related field or a combination of education and experience.
- 3 to 5 years’ experience as Business Analyst
- Relevant experience in life/health insurance (Policy Administration and/or Claims)
- Experience developing procedural documentation and presentations.
- Experience in process mapping (current state/future state)
- Experience in data flow mapping
- Experience in process improvement/re-engineering
- Stakeholder management
- Highly Developed Communication and Relationship Skills
- Organized and Systematic
- Good Analytical Skills
- Proactive/Critical Thinking
- Negotiating Skills
- Creative Problem-Solving Skills
Job Purpose/Summary:
Help businesses implement technology solutions by determining the requirements of a project or program, communicating them clearly to all stakeholders, facilitators, and partners, and providing support throughout the System Development Life Cycle.
Responsibilities:
Clearly communicates these user stories and business requirements document to all stakeholders, facilitators, and partners and provides support all throughout the System Development Life Cycle.
Business Requirements Analysis
- Liaise with relevant users on the scope & requirements that can be grouped into features for ballpark estimation during the Demand Categorization Process
- Lead requirement gathering analysis process and engage with business users, solution architects, and delivery team to document, review and edit business requirements (BRS) for IT Solutions.
- Prioritize and maintain the “Requirements Clarification Log” and “Traceability Matrix” for complex projects.
- Liaise with relevant users on the UAT plans and test case preparation.
- Conduct system test results verification, and sampling review prior to releasing the system for UAT
- Act as the IT coordinator to lead the users in the execution of user acceptance tests and deployment/implementation activities
- Facilitate the communication between IT, testers, and business stakeholders to ensure all have a clear and complete understanding of the requirements
- Provide support and coordination between IT, vendor or supplier and business representatives throughout the system development life cycle
Quality Assurance
- Ensure compliance with all governance activities during business requirements, QA, and Post Implementation stages
Service Reliability
- Facilitate post-implementation verification testing to ensure that changes or new systems are implemented to production per requirements
- Collate feedback on system bugs and performance issues and submit them to IT for resolution
- Monitor implemented systems and identify areas for improvement
Change and Issues Management
- Effective management of change requests and issues raised during the project build to ensure solutions are delivered on time, within budget and according to agreed quality standards
Qualifications
- Bachelor’s degree in Information Technology or related field or a combination of education and experience.
- 3 to 5 years’ experience as Business Analyst
- Relevant experience in life/health insurance (Policy Administration and/or Claims)
- Experience developing procedural documentation and presentations.
- Experience in process mapping (current state/future state)
- Experience in data flow mapping
- Experience in process improvement/re-engineering
- Stakeholder management
- Highly Developed Communication and Relationship Skills
- Organized and Systematic
- Good Analytical Skills
- Proactive/Critical Thinking
- Negotiating Skills
- Creative Problem-Solving Skills