Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

E-Commerce Technical Support Specialist

Salary undisclosed
Checking job availability...
Original
Simplified
We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.

Work Arrangement: Hybrid (2x WFO; 3x WFH per Week)

• First month will be work in office

We are seeking detail-oriented, empathetic, and tech-savvy Customer Support Specialists to manage and resolve customer inquiries related to our e-commerce and Music tech platform. You’ll play a critical role in ensuring customer satisfaction, troubleshooting issues, and providing insights to improve our operations.

About the Job

• Customer Assistance

• Respond promptly and professionally to customer inquiries via email.

• Assist with order tracking, returns, refunds, and exchanges.

• Provide product recommendations to customers.

• Provide support to customers navigating our e-commerce platform, helping them understand the functionality of the system.

• Technical Troubleshooting

• Identify technical issues customers may experience with their accoutns or during checkout.

• Identify errors and help them to resolve their misunderstanding.

• Where the technical issue appears to be related to a software/site bug or problem.

• Carefully document the technical bug for escalation.

• Liaise with internal tech teams to escalate and resolve complex issues.

• Order Management

• Monitor and manage customer orders, ensuring accuracy and timely delivery.

• Coordinate with logistics and inventory teams to address stock issues or delivery delays.

• Knowledge Sharing

• Stay updated on company products, promotions, and policies.

• Train customers on using online tools, if applicable.

Qualification

• Relevant experience in customer support, preferably in an e-commerce of a tech environment.

• Proficiency in using ticketing tools (Zendesk, Freshdesk, or similar).

• Basic understanding of troubleshooting technical issues.

• Experience with e-commerce platforms (e.g., Shopify, WooCommerce), including basic experience with logistics (e.g., chasing up a package to find out where it is or when it will be delivered).

• Strong verbal and written communications skills with the ability to convey technical concepts to non-technical audiences.

• Analytical mindset with the ability to resolve issues efficiently.

• Empathy, patience, and a passion for helping people.

Nice to have:

• Familiarity with online payment systems (ideally Shopify).

Job Offer

• Permanent Work-From-Home Opportunity!

• 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)

• HMO coverage for employee +1 FREE dependent on the first day of employment

• +1 additional FREE dependent per successful year of tenure (up to five (5) years)

• Tenure Incentive Program*

• FREE daily meal

• Referral Bonus of up to Php20,000.00*

• ALL government mandated benefits