BASIC FUNCTION:
Responsible for the efficient, timely, and accurate reconciliation of transactions of products and services assigned.
DUTIES AND RESPONSIBILITIES:
Product Reconciliation Management
1. Gathers and prepares back up of reports needed for daily reconciliation from various applications/systems.
2. Handles coordination of reconciling items to concerned branches/units to warrant immediate adjustment within the prescribed turn around time.
3. Prepares adjusting entries and ensures SL/GL floats are properly accounted for.
4. Files all pertinent documents and reports and ensures proper and orderly maintenance of record room.
Customer Service
1. Handles processing, verification and resolution of customer complaints received from call center, branches and other units.
2. Performs timely and correct response to call center cases and ensures resolutions is within the agreed Turn Around Time and Service Level Agreement.
Reportorial Requirement
1. Ensures proper escalation of encountered system related problem, suspicious transactions and other related concerns via Problem Report.
2. Prepares complete and accurate month end schedules of GL accounts based on Statement of Condition Balances.
3. Prepares various month end MIS reports for submission to supervisor and higher officers.
QUALIFICATIONS:
- Graduate of any Bachelor's Degree - Business Courses with at least 6 accounting units preferred
- Must be willing to be assigned in Binondo Area
- With experience in reconciliation of various products as derived from previous employment
- With experience in handling customer complaints
- Fresh graduates with good scholastic records are welcome to apply
- Good communication skills
BASIC FUNCTION:
Responsible for the efficient, timely, and accurate reconciliation of transactions of products and services assigned.
DUTIES AND RESPONSIBILITIES:
Product Reconciliation Management
1. Gathers and prepares back up of reports needed for daily reconciliation from various applications/systems.
2. Handles coordination of reconciling items to concerned branches/units to warrant immediate adjustment within the prescribed turn around time.
3. Prepares adjusting entries and ensures SL/GL floats are properly accounted for.
4. Files all pertinent documents and reports and ensures proper and orderly maintenance of record room.
Customer Service
1. Handles processing, verification and resolution of customer complaints received from call center, branches and other units.
2. Performs timely and correct response to call center cases and ensures resolutions is within the agreed Turn Around Time and Service Level Agreement.
Reportorial Requirement
1. Ensures proper escalation of encountered system related problem, suspicious transactions and other related concerns via Problem Report.
2. Prepares complete and accurate month end schedules of GL accounts based on Statement of Condition Balances.
3. Prepares various month end MIS reports for submission to supervisor and higher officers.
QUALIFICATIONS:
- Graduate of any Bachelor's Degree - Business Courses with at least 6 accounting units preferred
- Must be willing to be assigned in Binondo Area
- With experience in reconciliation of various products as derived from previous employment
- With experience in handling customer complaints
- Fresh graduates with good scholastic records are welcome to apply
- Good communication skills
| Size | More than 5000 |
| Industry | Diversified Banks |
| Location | Philippines |
| Founded | 2 January 1968 |