Information Technology Help Desk Support
Mandaluyong City, Metro Manila
DescriptionJob Summary:
The Helpdesk Support Specialist will provide technical support and assistance to our employees. The ideal candidate will have excellent problem-solving skills, the ability to troubleshoot and resolve a variety of hardware, software, and network issues, and a strong commitment to customer service. Ensure technical issues are resolved promptly and effectively to minimize downtime and maintain productivity.
Key Responsibilities:
- Respond to helpdesk requests via email, or ticketing system, and troubleshoot hardware, software, and network-related issues.
- Identify the root cause of technical problems and provide timely and effective solutions, escalating issues when necessary
- Assist with the installation, configuration, and troubleshooting of workstations, printers, operating systems, and applications.
- Create, modify, and deactivate user accounts in Active Directory, email systems, and other platforms as needed.
- Maintain accurate records of helpdesk tickets, troubleshooting steps, and resolutions in the ticketing system.
- Support the IT team in the implementation of new technologies, system upgrades, and special projects as needed.
- Help end-users understand how to use software, systems, and devices effectively.
- Educate users on IT policies and procedures, ensuring all systems are compliant with organizational security standards.
- Track and manage hardware assets and keep inventory systems up to date
- Education: Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- 1-2 years of experience in IT support or helpdesk environment
- Experience with troubleshooting hardware, software, and network issues.
- Proficiency in Windows and macOS operating systems
- Basic knowledge of networking principles (TCP/IP, DNS, DHCP).
- Familiarity with Active Directory, Office 365, and remote support tools
- Experience with ticketing systems such as Zendesk, Jira
- Strong communication and interpersonal skills.
- Ability to work independently and prioritize tasks in a fast-paced environment
- Excellent problem-solving and analytical abilities.
- Customer-oriented with a strong commitment to providing high-quality support.
Mandaluyong City, Metro Manila
DescriptionJob Summary:
The Helpdesk Support Specialist will provide technical support and assistance to our employees. The ideal candidate will have excellent problem-solving skills, the ability to troubleshoot and resolve a variety of hardware, software, and network issues, and a strong commitment to customer service. Ensure technical issues are resolved promptly and effectively to minimize downtime and maintain productivity.
Key Responsibilities:
- Respond to helpdesk requests via email, or ticketing system, and troubleshoot hardware, software, and network-related issues.
- Identify the root cause of technical problems and provide timely and effective solutions, escalating issues when necessary
- Assist with the installation, configuration, and troubleshooting of workstations, printers, operating systems, and applications.
- Create, modify, and deactivate user accounts in Active Directory, email systems, and other platforms as needed.
- Maintain accurate records of helpdesk tickets, troubleshooting steps, and resolutions in the ticketing system.
- Support the IT team in the implementation of new technologies, system upgrades, and special projects as needed.
- Help end-users understand how to use software, systems, and devices effectively.
- Educate users on IT policies and procedures, ensuring all systems are compliant with organizational security standards.
- Track and manage hardware assets and keep inventory systems up to date
- Education: Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- 1-2 years of experience in IT support or helpdesk environment
- Experience with troubleshooting hardware, software, and network issues.
- Proficiency in Windows and macOS operating systems
- Basic knowledge of networking principles (TCP/IP, DNS, DHCP).
- Familiarity with Active Directory, Office 365, and remote support tools
- Experience with ticketing systems such as Zendesk, Jira
- Strong communication and interpersonal skills.
- Ability to work independently and prioritize tasks in a fast-paced environment
- Excellent problem-solving and analytical abilities.
- Customer-oriented with a strong commitment to providing high-quality support.