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Information Technology Help Desk Support

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Helpdesk Support Specialist

Mandaluyong City, Metro Manila

Description

Job Summary:

The Helpdesk Support Specialist will provide technical support and assistance to our employees. The ideal candidate will have excellent problem-solving skills, the ability to troubleshoot and resolve a variety of hardware, software, and network issues, and a strong commitment to customer service. Ensure technical issues are resolved promptly and effectively to minimize downtime and maintain productivity.

Key Responsibilities:

  1. Respond to helpdesk requests via email, or ticketing system, and troubleshoot hardware, software, and network-related issues.
  2. Identify the root cause of technical problems and provide timely and effective solutions, escalating issues when necessary
  3. Assist with the installation, configuration, and troubleshooting of workstations, printers, operating systems, and applications.
  4. Create, modify, and deactivate user accounts in Active Directory, email systems, and other platforms as needed.
  5. Maintain accurate records of helpdesk tickets, troubleshooting steps, and resolutions in the ticketing system.
  6. Support the IT team in the implementation of new technologies, system upgrades, and special projects as needed.
  7. Help end-users understand how to use software, systems, and devices effectively.
  8. Educate users on IT policies and procedures, ensuring all systems are compliant with organizational security standards.
  9. Track and manage hardware assets and keep inventory systems up to date
Requirements
  1. Education: Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
  2. 1-2 years of experience in IT support or helpdesk environment
  3. Experience with troubleshooting hardware, software, and network issues.
  4. Proficiency in Windows and macOS operating systems
  5. Basic knowledge of networking principles (TCP/IP, DNS, DHCP).
  6. Familiarity with Active Directory, Office 365, and remote support tools
  7. Experience with ticketing systems such as Zendesk, Jira
  8. Strong communication and interpersonal skills.
  9. Ability to work independently and prioritize tasks in a fast-paced environment
  10. Excellent problem-solving and analytical abilities.
  11. Customer-oriented with a strong commitment to providing high-quality support.
Helpdesk Support Specialist

Mandaluyong City, Metro Manila

Description

Job Summary:

The Helpdesk Support Specialist will provide technical support and assistance to our employees. The ideal candidate will have excellent problem-solving skills, the ability to troubleshoot and resolve a variety of hardware, software, and network issues, and a strong commitment to customer service. Ensure technical issues are resolved promptly and effectively to minimize downtime and maintain productivity.

Key Responsibilities:

  1. Respond to helpdesk requests via email, or ticketing system, and troubleshoot hardware, software, and network-related issues.
  2. Identify the root cause of technical problems and provide timely and effective solutions, escalating issues when necessary
  3. Assist with the installation, configuration, and troubleshooting of workstations, printers, operating systems, and applications.
  4. Create, modify, and deactivate user accounts in Active Directory, email systems, and other platforms as needed.
  5. Maintain accurate records of helpdesk tickets, troubleshooting steps, and resolutions in the ticketing system.
  6. Support the IT team in the implementation of new technologies, system upgrades, and special projects as needed.
  7. Help end-users understand how to use software, systems, and devices effectively.
  8. Educate users on IT policies and procedures, ensuring all systems are compliant with organizational security standards.
  9. Track and manage hardware assets and keep inventory systems up to date
Requirements
  1. Education: Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
  2. 1-2 years of experience in IT support or helpdesk environment
  3. Experience with troubleshooting hardware, software, and network issues.
  4. Proficiency in Windows and macOS operating systems
  5. Basic knowledge of networking principles (TCP/IP, DNS, DHCP).
  6. Familiarity with Active Directory, Office 365, and remote support tools
  7. Experience with ticketing systems such as Zendesk, Jira
  8. Strong communication and interpersonal skills.
  9. Ability to work independently and prioritize tasks in a fast-paced environment
  10. Excellent problem-solving and analytical abilities.
  11. Customer-oriented with a strong commitment to providing high-quality support.