Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Product Support Analyst

  • Full Time, onsite
  • Darzin- Stakeholder Management Software
  • Philippines, Philippines
Salary undisclosed
Checking job availability...
Original
Simplified

Introduction:

We are seeking a detail-oriented Product Support Analyst to join our dynamic team at Darzin Software. In this role, you will be responsible for managing bug reports, feature requests, and issue resolution, ensuring our systems run smoothly and efficiently. You will collaborate with Customer Success, QA, and Development teams to analyze, document, and track issues while ensuring timely resolutions and high-quality product releases. Your expertise will be crucial in maintaining system stability and customer satisfaction.

Responsibilities:

Bug Investigation & Replication

  • Perform initial triage of reported issues to assess severity, impact, and priority, then attempt to replicate them in production and lower environments.
  • Work with QA or Developers if an issue is not immediately replicable.
  • Identify root causes and assess impacted areas.

Bug Tracking & Documentation

  • Create detailed bug reports in GitHub, including replication steps, expected vs. actual behaviour, and relevant logs/screenshots.
  • Manage the bug backlog - track status, monitor progress, and update stakeholders.
  • Discuss prioritization of issues with Custom Success, Product, Development teams.
  • Act as a bridge between Customer Success and Product teams.

Release & Quality Assurance

  • Ensure that bug fixes are properly tested and signed off before deployment.
  • Conduct impact analysis for bug fixes to prevent regressions.
  • Provide reporting and insights on bug trends, resolution times, and areas of concern.

Qualifications:

  • Experience working with SaaS applications or cloud-based services is advantageous.
  • Prior experience in product support, product analysis, or QA roles.
  • Strong analytical and troubleshooting skills.
  • External customer-facing experience in a software support environment preferred.
  • Experience with C#.NET, MS SQL Server, Angular (or any related JS framework with TypeScript), REST, and JSON is a plus.
  • Experience managing bug tracking systems (GitHub, Azure DevOps, etc.).
  • Understanding of MS Excel and MS Office products.
  • Strong interpersonal and relationship-building skills.
  • Effective time management skills with the ability to prioritize and multi-task.
  • Good communication and presentation skills.
  • Familiarity with network diagnostics and Azure environments is a plus.

Introduction:

We are seeking a detail-oriented Product Support Analyst to join our dynamic team at Darzin Software. In this role, you will be responsible for managing bug reports, feature requests, and issue resolution, ensuring our systems run smoothly and efficiently. You will collaborate with Customer Success, QA, and Development teams to analyze, document, and track issues while ensuring timely resolutions and high-quality product releases. Your expertise will be crucial in maintaining system stability and customer satisfaction.

Responsibilities:

Bug Investigation & Replication

  • Perform initial triage of reported issues to assess severity, impact, and priority, then attempt to replicate them in production and lower environments.
  • Work with QA or Developers if an issue is not immediately replicable.
  • Identify root causes and assess impacted areas.

Bug Tracking & Documentation

  • Create detailed bug reports in GitHub, including replication steps, expected vs. actual behaviour, and relevant logs/screenshots.
  • Manage the bug backlog - track status, monitor progress, and update stakeholders.
  • Discuss prioritization of issues with Custom Success, Product, Development teams.
  • Act as a bridge between Customer Success and Product teams.

Release & Quality Assurance

  • Ensure that bug fixes are properly tested and signed off before deployment.
  • Conduct impact analysis for bug fixes to prevent regressions.
  • Provide reporting and insights on bug trends, resolution times, and areas of concern.

Qualifications:

  • Experience working with SaaS applications or cloud-based services is advantageous.
  • Prior experience in product support, product analysis, or QA roles.
  • Strong analytical and troubleshooting skills.
  • External customer-facing experience in a software support environment preferred.
  • Experience with C#.NET, MS SQL Server, Angular (or any related JS framework with TypeScript), REST, and JSON is a plus.
  • Experience managing bug tracking systems (GitHub, Azure DevOps, etc.).
  • Understanding of MS Excel and MS Office products.
  • Strong interpersonal and relationship-building skills.
  • Effective time management skills with the ability to prioritize and multi-task.
  • Good communication and presentation skills.
  • Familiarity with network diagnostics and Azure environments is a plus.