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Job title: Technical Support Engineer
Work Location: Dalian, China
Experience: Minimum 1.5 years
Qualification: Bachelor’s degree in computer science, Engineering or equivalent
No of openings: 1
Roles And Responsibilities
Submit the form below to apply
Name(Required)
Email(Required)
Phone(Required)
How many years is your experience in the technical support Industry?(Required)
Do you have working experience as a networking engineer?(Required)
YesNo
Have you learned any professional network knowledge such as CCNA CCNP. etc?(Required)
Do you speak English and Korean fluently?(Required)
YesNo
Are you able to work shifts (except graveyard shift) and weekends?(Required)
YesNo
Attach Resume(Required)
Accepted file types: pdf, docx, doc, Max. file size: 10 MB.
Δ
Work Location: Dalian, China
Experience: Minimum 1.5 years
Qualification: Bachelor’s degree in computer science, Engineering or equivalent
No of openings: 1
Roles And Responsibilities
- Handles first level calls/cases from SL3/SL4 customers
- Case ownership, documentation and management
- Customer Management, Setting right expectation, Situation handling
- Driving case progression as per the SLA
- Utilizing tools and systems
- Working with relevant groups in the client organization (SE, Support Manager, L3) for case
- Backlog Management and meet the expectation set with customers
- Work on pending cases(backlogs) and drive towards closure
- Periodic follow up as per SLA defined by the client
- Process, Queue Adherence and SLA awareness
- Adhere to the process guidelines specified for the defined environment (SIP, ISO etc.)
- Knowledge Base Article Creation when there is an opportunity for it
- To contribute knowledge base and the knowledge sharing forum
- Improving customer experience and Building relationship
- Completing ACE and PCNSE certification within 120 days of go-live
- Bachelor’s degree in computer science, Engineering or equivalent or demonstrated skill
- Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP,
- Experience in VLANS, Tagging – IEEE 802.1q, 802.3ad, 802.1d, 802.1w.
- Experience in IPSEC VPN/SSL-VPN/NAT/GRE/
- Experience on routing protocols – RIP V1/V2, OSPF, and BGP
- Knowledge on Authentication Protocols like TACAS/RADIUS/802.1x
- Working knowledge on Cisco, Checkpoint, Juniper, Fortinet, SonicWALL, NetScreen, Juniper
- Experience on troubleshooting tools like Sniffer, Ethereal, and Wireshark.
- CCNA, CCNP, Checkpoint Certification, CCSP certifications will be an added advantage.
- Knowledge of DHCP.
- Fluent English ability & Korean ability
Submit the form below to apply
Name(Required)
Email(Required)
Phone(Required)
How many years is your experience in the technical support Industry?(Required)
Do you have working experience as a networking engineer?(Required)
YesNo
Have you learned any professional network knowledge such as CCNA CCNP. etc?(Required)
Do you speak English and Korean fluently?(Required)
YesNo
Are you able to work shifts (except graveyard shift) and weekends?(Required)
YesNo
Attach Resume(Required)
Accepted file types: pdf, docx, doc, Max. file size: 10 MB.
Δ
Job title: Technical Support Engineer
Work Location: Dalian, China
Experience: Minimum 1.5 years
Qualification: Bachelor’s degree in computer science, Engineering or equivalent
No of openings: 1
Roles And Responsibilities
Submit the form below to apply
Name(Required)
Email(Required)
Phone(Required)
How many years is your experience in the technical support Industry?(Required)
Do you have working experience as a networking engineer?(Required)
YesNo
Have you learned any professional network knowledge such as CCNA CCNP. etc?(Required)
Do you speak English and Korean fluently?(Required)
YesNo
Are you able to work shifts (except graveyard shift) and weekends?(Required)
YesNo
Attach Resume(Required)
Accepted file types: pdf, docx, doc, Max. file size: 10 MB.
Δ
Work Location: Dalian, China
Experience: Minimum 1.5 years
Qualification: Bachelor’s degree in computer science, Engineering or equivalent
No of openings: 1
Roles And Responsibilities
- Handles first level calls/cases from SL3/SL4 customers
- Case ownership, documentation and management
- Customer Management, Setting right expectation, Situation handling
- Driving case progression as per the SLA
- Utilizing tools and systems
- Working with relevant groups in the client organization (SE, Support Manager, L3) for case
- Backlog Management and meet the expectation set with customers
- Work on pending cases(backlogs) and drive towards closure
- Periodic follow up as per SLA defined by the client
- Process, Queue Adherence and SLA awareness
- Adhere to the process guidelines specified for the defined environment (SIP, ISO etc.)
- Knowledge Base Article Creation when there is an opportunity for it
- To contribute knowledge base and the knowledge sharing forum
- Improving customer experience and Building relationship
- Completing ACE and PCNSE certification within 120 days of go-live
- Bachelor’s degree in computer science, Engineering or equivalent or demonstrated skill
- Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP,
- Experience in VLANS, Tagging – IEEE 802.1q, 802.3ad, 802.1d, 802.1w.
- Experience in IPSEC VPN/SSL-VPN/NAT/GRE/
- Experience on routing protocols – RIP V1/V2, OSPF, and BGP
- Knowledge on Authentication Protocols like TACAS/RADIUS/802.1x
- Working knowledge on Cisco, Checkpoint, Juniper, Fortinet, SonicWALL, NetScreen, Juniper
- Experience on troubleshooting tools like Sniffer, Ethereal, and Wireshark.
- CCNA, CCNP, Checkpoint Certification, CCSP certifications will be an added advantage.
- Knowledge of DHCP.
- Fluent English ability & Korean ability
Submit the form below to apply
Name(Required)
Email(Required)
Phone(Required)
How many years is your experience in the technical support Industry?(Required)
Do you have working experience as a networking engineer?(Required)
YesNo
Have you learned any professional network knowledge such as CCNA CCNP. etc?(Required)
Do you speak English and Korean fluently?(Required)
YesNo
Are you able to work shifts (except graveyard shift) and weekends?(Required)
YesNo
Attach Resume(Required)
Accepted file types: pdf, docx, doc, Max. file size: 10 MB.
Δ