Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Customer Service Representative

Salary undisclosed
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Company Description:

CIMB Bank Philippines is dedicated to helping Filipinos achieve their life goals through innovative digital banking solutions. Since its establishment in December 2018, CIMB Bank has onboarded 5.7 million customers and garnered 82 international awards. As part of the CIMB Group, a leading bank in ASEAN across 16 global markets, CIMB Bank PH aims to revolutionize the Filipino banking experience.

Role Description:

Primarily responsible for providing excellent customer experience to all CIMB customers and the general public.

S/he is expected to handle and resolve customers’ inquiries, requests and concerns in an effective, accurate, and timely manner through all channels of communications, such as, but not limited to current and future frontline channels such as phone, email, social media, chatbots, and secured messaging.

  • Handles and provides quality fulfilment to customer inquiries, requests, and concerns within the agreed turn-around-time through any of the frontline channels.
  • Escalates customer concerns, work system issues and any problem encountered to his/her immediate supervisor to facilitate resolution.
  • Coordinates with other business units to be kept informed on new products and features and to ensure brand consistency.
  • Submits required reports and documentation to immediate supervisor related to inquiries, requests, and concerns received.
  • Complies strictly with the bank’s standard policies, procedures and guidelines in the performance of day-to-day tasks to meet agreed KPI targets and quality standards at all times.
  • Upkeeps and maintains an organized workstation, office equipment, office supplies and tools.
  • Performs duties that may be assigned from time to time.

Qualifications:

  • Experience in either contact center, email or social media customer service experience, preferably in a banking or financial services environment.
  • Superior customer service orientation
  • Problem Solving and Decision-making skills
  • Excellent Communication Skills (Verbal and Written)
  • Organization Skills
  • Time Management Skills
  • Superior sense of urgency
  • Critical thinking skill
  • Ability to identify and track relevant KPIs
  • Fast learner and always aim for superior service quality

Company Description:

CIMB Bank Philippines is dedicated to helping Filipinos achieve their life goals through innovative digital banking solutions. Since its establishment in December 2018, CIMB Bank has onboarded 5.7 million customers and garnered 82 international awards. As part of the CIMB Group, a leading bank in ASEAN across 16 global markets, CIMB Bank PH aims to revolutionize the Filipino banking experience.

Role Description:

Primarily responsible for providing excellent customer experience to all CIMB customers and the general public.

S/he is expected to handle and resolve customers’ inquiries, requests and concerns in an effective, accurate, and timely manner through all channels of communications, such as, but not limited to current and future frontline channels such as phone, email, social media, chatbots, and secured messaging.

  • Handles and provides quality fulfilment to customer inquiries, requests, and concerns within the agreed turn-around-time through any of the frontline channels.
  • Escalates customer concerns, work system issues and any problem encountered to his/her immediate supervisor to facilitate resolution.
  • Coordinates with other business units to be kept informed on new products and features and to ensure brand consistency.
  • Submits required reports and documentation to immediate supervisor related to inquiries, requests, and concerns received.
  • Complies strictly with the bank’s standard policies, procedures and guidelines in the performance of day-to-day tasks to meet agreed KPI targets and quality standards at all times.
  • Upkeeps and maintains an organized workstation, office equipment, office supplies and tools.
  • Performs duties that may be assigned from time to time.

Qualifications:

  • Experience in either contact center, email or social media customer service experience, preferably in a banking or financial services environment.
  • Superior customer service orientation
  • Problem Solving and Decision-making skills
  • Excellent Communication Skills (Verbal and Written)
  • Organization Skills
  • Time Management Skills
  • Superior sense of urgency
  • Critical thinking skill
  • Ability to identify and track relevant KPIs
  • Fast learner and always aim for superior service quality