Customer Success Director / Product Implementation Specialist
About the Role
Join Moovsoon at a pivotal growth stage as our first non-technical hire. We're seeking a customer-focused implementation expert to co-lead customer onboarding and ensure the successful adoption of our unique platform in the home services industry. This role offers significant growth potential as our company expands, with opportunities to build and lead a customer success team in the future.
Key Responsibilities
- Co-lead customer onboarding and own the post-onboarding experience
- Serve as the primary point of contact for customer requests and support issues
- Drive customer satisfaction and retention through exceptional service delivery
- Create seamless customer journeys that maximize platform adoption and value
- Master our platform to communicate technical solutions to different user types effectively
- Proactively identify opportunities for clients to extract maximum value from the system
- Deliver customized product demonstrations addressing specific client requirements
- Collect and transform customer feedback into actionable product improvements
- Manage customer satisfaction surveys and develop feature wish lists
- Monitor usage patterns to identify clients who may need additional training or support
- Identify patterns in customer requests to drive automation and optimization
- Coordinate and manage client meetings, agendas, and follow-ups
What We're Looking For
- Bachelor's degree with 5+ years in customer-facing roles (hospitality, customer success, or account management)
- SaaS/web application experience required
- Strong technical aptitude with the ability to quickly learn complex software concepts
- IELTS or equivalent English proficiency level (medium/high)
- Experience designing and optimizing customer experience touchpoints
- Ability to build strong client relationships and drive high satisfaction scores
- Skilled at handling stressful situations and defusing sensitive issues within set timelines
- Experience conducting warm calls and managing client correspondence
- Detail-oriented approach to problem-solving and implementation
- Self-motivated professional with excellent time management skills
- People-oriented with strong communication as a core competency
- MANDATORY: Ability to support EST time zone (potential night shift hours)
- MANDATORY: IELTS or equivalent English proficiency level (medium/high)
- Sounding like a native speaker will be excellent but not required
Why Moovsoon?
Moovsoon offers the only comprehensive web platform specifically designed for the rapidly expanding home services market. We're at a critical growth inflection point, having gained significant traction over the past six months. Join us now to help shape our product implementation strategy as we scale across the US market.
Customer Success Director / Product Implementation Specialist
About the Role
Join Moovsoon at a pivotal growth stage as our first non-technical hire. We're seeking a customer-focused implementation expert to co-lead customer onboarding and ensure the successful adoption of our unique platform in the home services industry. This role offers significant growth potential as our company expands, with opportunities to build and lead a customer success team in the future.
Key Responsibilities
- Co-lead customer onboarding and own the post-onboarding experience
- Serve as the primary point of contact for customer requests and support issues
- Drive customer satisfaction and retention through exceptional service delivery
- Create seamless customer journeys that maximize platform adoption and value
- Master our platform to communicate technical solutions to different user types effectively
- Proactively identify opportunities for clients to extract maximum value from the system
- Deliver customized product demonstrations addressing specific client requirements
- Collect and transform customer feedback into actionable product improvements
- Manage customer satisfaction surveys and develop feature wish lists
- Monitor usage patterns to identify clients who may need additional training or support
- Identify patterns in customer requests to drive automation and optimization
- Coordinate and manage client meetings, agendas, and follow-ups
What We're Looking For
- Bachelor's degree with 5+ years in customer-facing roles (hospitality, customer success, or account management)
- SaaS/web application experience required
- Strong technical aptitude with the ability to quickly learn complex software concepts
- IELTS or equivalent English proficiency level (medium/high)
- Experience designing and optimizing customer experience touchpoints
- Ability to build strong client relationships and drive high satisfaction scores
- Skilled at handling stressful situations and defusing sensitive issues within set timelines
- Experience conducting warm calls and managing client correspondence
- Detail-oriented approach to problem-solving and implementation
- Self-motivated professional with excellent time management skills
- People-oriented with strong communication as a core competency
- MANDATORY: Ability to support EST time zone (potential night shift hours)
- MANDATORY: IELTS or equivalent English proficiency level (medium/high)
- Sounding like a native speaker will be excellent but not required
Why Moovsoon?
Moovsoon offers the only comprehensive web platform specifically designed for the rapidly expanding home services market. We're at a critical growth inflection point, having gained significant traction over the past six months. Join us now to help shape our product implementation strategy as we scale across the US market.