Customer Support (Remote - Permanent WFH-PH7)
We are looking for passionate individuals with excellent English speaking and writing skills to join our team as Customer Service Representatives. Ideal candidates should have experience in a call center environment and a strong commitment to providing outstanding support.
Key Responsibilities:
- Handle Customer Inquiries: Respond to support calls, emails, and chats with professionalism and efficiency.
- Data Entry Tasks: Perform data entry related to support ticketing and order fulfillment.
Requirements/Skills:
- Resume Submission: Please submit an updated resume that includes employment dates (Months and Years) and a brief summary of your responsibilities in previous roles.
- Communication Skills: Exceptional written and verbal English communication skills are essential.
- Experience: A minimum of 1 year of work experience as a Customer Service Representative.
- E-commerce Experience: While not mandatory, experience in e-commerce support is a plus.
Technical Requirements (MUST HAVE - Non-negotiable):
- PC/Laptop Specifications:
- CPU: At least Intel i3 or AMD equivalent; for Mac devices, a 2013 model or newer.
- RAM: Minimum of 8 GB.
- Operating System:
- Windows: Windows 10 or newer
- macOS: Catalina (10.15) or newer
- Internet Connection: Minimum of 10 Mbps for both upload and download speeds, with latency of 80 ms or less. No mobile data is permitted.
- Headset: Preferably a headset with a noise-canceling feature to eliminate background noise.
- Webcam: A decent quality webcam is required for virtual interactions.
Work Schedule:
- Schedules may vary; however, the majority of our team members operate within the EST or PST time zones (Eastern or Pacific Standard Time), with some positions available in AU and UK time zones.
Job Location:
- This is a remote position, offering the flexibility of permanent work from home.
Industry
- Technology, Information and Internet
Employment Type
Full-time
We are looking for passionate individuals with excellent English speaking and writing skills to join our team as Customer Service Representatives. Ideal candidates should have experience in a call center environment and a strong commitment to providing outstanding support.
Key Responsibilities:
- Handle Customer Inquiries: Respond to support calls, emails, and chats with professionalism and efficiency.
- Data Entry Tasks: Perform data entry related to support ticketing and order fulfillment.
Requirements/Skills:
- Resume Submission: Please submit an updated resume that includes employment dates (Months and Years) and a brief summary of your responsibilities in previous roles.
- Communication Skills: Exceptional written and verbal English communication skills are essential.
- Experience: A minimum of 1 year of work experience as a Customer Service Representative.
- E-commerce Experience: While not mandatory, experience in e-commerce support is a plus.
Technical Requirements (MUST HAVE - Non-negotiable):
- PC/Laptop Specifications:
- CPU: At least Intel i3 or AMD equivalent; for Mac devices, a 2013 model or newer.
- RAM: Minimum of 8 GB.
- Operating System:
- Windows: Windows 10 or newer
- macOS: Catalina (10.15) or newer
- Internet Connection: Minimum of 10 Mbps for both upload and download speeds, with latency of 80 ms or less. No mobile data is permitted.
- Headset: Preferably a headset with a noise-canceling feature to eliminate background noise.
- Webcam: A decent quality webcam is required for virtual interactions.
Work Schedule:
- Schedules may vary; however, the majority of our team members operate within the EST or PST time zones (Eastern or Pacific Standard Time), with some positions available in AU and UK time zones.
Job Location:
- This is a remote position, offering the flexibility of permanent work from home.
Industry
- Technology, Information and Internet
Employment Type
Full-time