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Customer Service Representative

Salary undisclosed

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Customer Support (Local Account)

Position: Activation Officer

Job Summary: Check that each customer application has the complete required documents. Process for approval and for activation only those that meet the prescribed requirements.

Specific Duties and Responsibilities:

  • Calls customers for verification of account details following the prescribed process and instructions.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information as required.
  • Escalates customer issues to Management to ensure customer expectations are met with standard procedures.
  • Comply with other duties and tasks that may be assigned from time to time.

Minimum Requirements:

  • Graduate of any 4-year course
  • Computer Literate (PowerPoint, Excel, and MS Word)
  • Fluent in English (verbal and written)
  • Fresh graduates are welcome to apply
  • Willing to work in Mandaluyong
  • Work schedule: 9am-6pm, 2 rest days

Customer Support (Local Account)

Position: Activation Officer

Job Summary: Check that each customer application has the complete required documents. Process for approval and for activation only those that meet the prescribed requirements.

Specific Duties and Responsibilities:

  • Calls customers for verification of account details following the prescribed process and instructions.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information as required.
  • Escalates customer issues to Management to ensure customer expectations are met with standard procedures.
  • Comply with other duties and tasks that may be assigned from time to time.

Minimum Requirements:

  • Graduate of any 4-year course
  • Computer Literate (PowerPoint, Excel, and MS Word)
  • Fluent in English (verbal and written)
  • Fresh graduates are welcome to apply
  • Willing to work in Mandaluyong
  • Work schedule: 9am-6pm, 2 rest days