Senior Customer Service Success Specialist
Salary undisclosed
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- Design effective product launch & training strategies to improve usage and adoption of UTD and Lexicomp, working clinical departments within hospital and academic institutions
- Deliver engaging onsite and Live online (remote) training to end users to increase usage and awareness within each site
- Ability to interface with customer contacts at all levels, to develop and strengthen relationships with multiple key contacts and influencers who can support, promote, and coordinate the promotion and use of our products
- Uncover and address access challenges and resolve any technical barriers to usage
- Provide consistent account feedback and market data to the sales, marketing and product teams.
- Maintain accurate account and training activity reports for department month end reporting.
- Support the product knowledge enablement of our resellers
- Mentor new hires to support their product knowledge
- Performs other duties as assigned.
- Design effective product launch & training strategies to improve usage and adoption of UTD and Lexicomp, working clinical departments within hospital and academic institutions
- Deliver engaging onsite and Live online (remote) training to end users to increase usage and awareness within each site
- Ability to interface with customer contacts at all levels, to develop and strengthen relationships with multiple key contacts and influencers who can support, promote, and coordinate the promotion and use of our products
- Uncover and address access challenges and resolve any technical barriers to usage
- Provide consistent account feedback and market data to the sales, marketing and product teams.
- Maintain accurate account and training activity reports for department month end reporting.
- Support the product knowledge enablement of our resellers
- Mentor new hires to support their product knowledge
- Performs other duties as assigned.