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Helpdesk Assistant - Muntinlupa City

  • Full Time, onsite
  • Filinvest Development Corporation
  • Muntinlupa City, Philippines
Salary undisclosed

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Helpdesk Ticket Monitoring

  • Responsible in handling tickets of all sites
  • Making data reports of tickets of all sites daily, weekly
  • Ensuring all tickets are properly uploaded
  • Monitor and follow up pending tickets of all sites
  • Submitting of Reports data needed to all sites
  • Responsible in closing tickets based on the uploaded data/photo
  • Oversee and track all external tickets in accordance with the provided timeline


Site Inspection

  • Doing site visit and inspections to all sites
  • Checking of daily activities of tickets movements in Helpdesk
  • Preparing site reports in power point presentation


Report Generation

  • Prepare and gather all tickets across all sites
  • Daily reporting of Tickets encoded of each Malls


Other Qualifications: Computer literate with strong MS Office background, particularly Excel and PowerPoint.

With sense of urgency, keen to details and can-do multi-tasking with minimal supervision.

Responsible, keen to details and can handle pressure.

Preferably at least one (1) year of experience in Facilities and Property Management, or a background in management.

Willing to be assigned in Alabang, Muntinlupa City.
Helpdesk Ticket Monitoring

  • Responsible in handling tickets of all sites
  • Making data reports of tickets of all sites daily, weekly
  • Ensuring all tickets are properly uploaded
  • Monitor and follow up pending tickets of all sites
  • Submitting of Reports data needed to all sites
  • Responsible in closing tickets based on the uploaded data/photo
  • Oversee and track all external tickets in accordance with the provided timeline


Site Inspection

  • Doing site visit and inspections to all sites
  • Checking of daily activities of tickets movements in Helpdesk
  • Preparing site reports in power point presentation


Report Generation

  • Prepare and gather all tickets across all sites
  • Daily reporting of Tickets encoded of each Malls


Other Qualifications: Computer literate with strong MS Office background, particularly Excel and PowerPoint.

With sense of urgency, keen to details and can-do multi-tasking with minimal supervision.

Responsible, keen to details and can handle pressure.

Preferably at least one (1) year of experience in Facilities and Property Management, or a background in management.

Willing to be assigned in Alabang, Muntinlupa City.