Home-Based Collections Specialist
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The DCX Client Services - Home Based Collections Specialist will work as a full-time employee for a growing business based in the United States. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by our client.
The daily tasks will vary so it will be necessary to be very flexible in this position. Other necessary characteristics of the job include having a strong attention to detail, ability to work well with co-workers, and a desire to learn new work skills.
Ideal Candidates will be
- Excellent communication skills with a problem-solving attitude
- Ability to actively listen and respond in a positive, empathetic manner
- Excellent interpersonal skills
- Excellent ability to organize and coordinate tasks
- Proactive attitude with a passion for customer satisfaction
Role Details
- Industry: Promotions
- Work Shift: 8:00 AM - 5:00 PM CST (USA)
- Workdays: Monday through Friday (USA)
- Written and spoken English skill: Very Proficient
- Salary Range: 37,500
Job Responsibilities
- Accept and process payments from customers.
- Update and maintain accurate customer payment information in our system.
- Provide exceptional customer service.
- Initiate outbound collections calls to customers with outstanding account balances.
- Update credit card information due to declined, lost, or expired cards.
- Respond to inbound accounting customer service calls and emails.
- Address customer concerns by clarifying the complaint, determining the cause of the problem, and transferring the complaint to the appropriate department.
- Ensure compliance with company policies and procedures.
- Attend meetings, training sessions, and other required events.
- Perform other duties and projects as assigned
Additional Job Requirements
- Education: Bachelor’s degree in Accounting or Finance, Business Administration, or any related field.
- Experience: 1-3 years of proven experience as collection specialist or in a similar function.
- Proficiency in most Microsoft Office Applications, specifically Word, Excel, and Outlook.
- Strong understanding of billing and collection processes.
- Highly skilled in negotiation.
About DCX
DCX is a leading BPO that supports growth minded small and medium sized businesses in the United States. If you're interested in working with some of the fastest growing companies in the USA, we're excited to have you apply!
To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers.
To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more.
We look forward to receiving your application and getting to know you better!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The DCX Client Services - Home Based Collections Specialist will work as a full-time employee for a growing business based in the United States. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by our client.
The daily tasks will vary so it will be necessary to be very flexible in this position. Other necessary characteristics of the job include having a strong attention to detail, ability to work well with co-workers, and a desire to learn new work skills.
Ideal Candidates will be
- Excellent communication skills with a problem-solving attitude
- Ability to actively listen and respond in a positive, empathetic manner
- Excellent interpersonal skills
- Excellent ability to organize and coordinate tasks
- Proactive attitude with a passion for customer satisfaction
Role Details
- Industry: Promotions
- Work Shift: 8:00 AM - 5:00 PM CST (USA)
- Workdays: Monday through Friday (USA)
- Written and spoken English skill: Very Proficient
- Salary Range: 37,500
Job Responsibilities
- Accept and process payments from customers.
- Update and maintain accurate customer payment information in our system.
- Provide exceptional customer service.
- Initiate outbound collections calls to customers with outstanding account balances.
- Update credit card information due to declined, lost, or expired cards.
- Respond to inbound accounting customer service calls and emails.
- Address customer concerns by clarifying the complaint, determining the cause of the problem, and transferring the complaint to the appropriate department.
- Ensure compliance with company policies and procedures.
- Attend meetings, training sessions, and other required events.
- Perform other duties and projects as assigned
Additional Job Requirements
- Education: Bachelor’s degree in Accounting or Finance, Business Administration, or any related field.
- Experience: 1-3 years of proven experience as collection specialist or in a similar function.
- Proficiency in most Microsoft Office Applications, specifically Word, Excel, and Outlook.
- Strong understanding of billing and collection processes.
- Highly skilled in negotiation.
About DCX
DCX is a leading BPO that supports growth minded small and medium sized businesses in the United States. If you're interested in working with some of the fastest growing companies in the USA, we're excited to have you apply!
To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers.
To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more.
We look forward to receiving your application and getting to know you better!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!