Business Process Manager

Job Responsibilities:

Enterprise Transformation and Process Improvements

• Facilitate the transformation of Bastion, its subsidiaries, and clients by improving policies, procedures, and forms. Ensure alignment with global best practices.

Leadership in Methodology Establishment

• Lead the introduction and adoption of world-class methodologies, tools, and techniques to foster a culture of positive change and continuous improvement.

Policy and Process Consistency

• Implement consistent, transparent policies, processes, and procedures across all segments of the business to promote efficiency and clarity.

Identifying Gaps and Opportunities

• Identify and address operational gaps at all levels and actively look for opportunities to enhance business practices and apply best practices across the enterprise.

Benchmarking and Process Management Improvement

• Benchmark against industry standards and market practices, offering proposals for process management improvements to elevate Bastion’s performance.

Quality Metrics Development

• Introduce and manage key quality metrics that align with performance areas such as excellence and effectiveness in departments like Quality Leaders and Internal Audit.

Mentoring and Leadership Development

• Lead, develop, and mentor business excellence specialists at Bastion to foster future growth, innovation, and continuous improvement in their designated fields.

Crisis Resiliency and Risk/Compliance Services Contribution

• Contribute to the development and enhancement of Bastion’s Crisis Resiliency and Automated Risk and Compliance services, which may involve scoping, planning, gap analysis, and service delivery.

Reporting

• Prepare and submit regular departmental accomplishment reports as required, ensuring transparency and tracking of progress.

Continuous Improvement

• Actively contribute to the ongoing improvement of Bastion’s offerings, products, and services to maintain a competitive edge and respond to market needs.

Cultural Support and Communication

• Uphold and reinforce Bastion’s mission, values, and culture, ensuring alignment across the organization.

Additional Responsibilities

• Be flexible and perform other tasks as requested by management to meet evolving business needs.

• Management Experience: Proven experience in a leadership or management role, ideally within a process improvement or business excellence context. Demonstrated ability to drive organizational change, mentor teams, and lead initiatives that align with company goals.
• Industry Knowledge:
• Experience in the financial sector and/or information technology industry is highly preferred and will be given significant consideration. Understanding the nuances and challenges in these industries can be advantageous for developing tailored solutions.
• Educational Background:
• A Bachelor’s or College degree in Business Studies, Business Administration, Management, or an equivalent field is required. This foundational knowledge supports the understanding of organizational dynamics and strategic management practices.
• Advanced Education & Certifications:
• Possession of advanced degrees (e.g., MBA, Master’s in a related field) will be highly regarded.
• Certifications in areas such as Lean Six Sigma, Project Management (PMP), or any relevant business excellence or process improvement certifications will be considered a strong asset.

Job Responsibilities:

Enterprise Transformation and Process Improvements

• Facilitate the transformation of Bastion, its subsidiaries, and clients by improving policies, procedures, and forms. Ensure alignment with global best practices.

Leadership in Methodology Establishment

• Lead the introduction and adoption of world-class methodologies, tools, and techniques to foster a culture of positive change and continuous improvement.

Policy and Process Consistency

• Implement consistent, transparent policies, processes, and procedures across all segments of the business to promote efficiency and clarity.

Identifying Gaps and Opportunities

• Identify and address operational gaps at all levels and actively look for opportunities to enhance business practices and apply best practices across the enterprise.

Benchmarking and Process Management Improvement

• Benchmark against industry standards and market practices, offering proposals for process management improvements to elevate Bastion’s performance.

Quality Metrics Development

• Introduce and manage key quality metrics that align with performance areas such as excellence and effectiveness in departments like Quality Leaders and Internal Audit.

Mentoring and Leadership Development

• Lead, develop, and mentor business excellence specialists at Bastion to foster future growth, innovation, and continuous improvement in their designated fields.

Crisis Resiliency and Risk/Compliance Services Contribution

• Contribute to the development and enhancement of Bastion’s Crisis Resiliency and Automated Risk and Compliance services, which may involve scoping, planning, gap analysis, and service delivery.

Reporting

• Prepare and submit regular departmental accomplishment reports as required, ensuring transparency and tracking of progress.

Continuous Improvement

• Actively contribute to the ongoing improvement of Bastion’s offerings, products, and services to maintain a competitive edge and respond to market needs.

Cultural Support and Communication

• Uphold and reinforce Bastion’s mission, values, and culture, ensuring alignment across the organization.

Additional Responsibilities

• Be flexible and perform other tasks as requested by management to meet evolving business needs.

• Management Experience: Proven experience in a leadership or management role, ideally within a process improvement or business excellence context. Demonstrated ability to drive organizational change, mentor teams, and lead initiatives that align with company goals.
• Industry Knowledge:
• Experience in the financial sector and/or information technology industry is highly preferred and will be given significant consideration. Understanding the nuances and challenges in these industries can be advantageous for developing tailored solutions.
• Educational Background:
• A Bachelor’s or College degree in Business Studies, Business Administration, Management, or an equivalent field is required. This foundational knowledge supports the understanding of organizational dynamics and strategic management practices.
• Advanced Education & Certifications:
• Possession of advanced degrees (e.g., MBA, Master’s in a related field) will be highly regarded.
• Certifications in areas such as Lean Six Sigma, Project Management (PMP), or any relevant business excellence or process improvement certifications will be considered a strong asset.