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Customer Service and Sales Supervisor (team lead or operations manager experience is required)

Salary undisclosed

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  • Team Leadership & Supervision: Lead, motivate, and manage a growing team of customer service and sales representatives to meet and exceed performance targets.
  • Performance Management: Monitor individual and team performance, provide constructive feedback, and implement improvement plans where necessary to ensure high levels of efficiency and customer satisfaction.
  • Training & Development: Conduct training sessions to ensure the team is knowledgeable about product offerings, sales techniques, and customer service best practices. Continuously coach and develop team members to build a strong, high-performing team.
  • Customer Service Excellence: Ensure that customers receive outstanding service by managing escalated customer issues, resolving complaints, and ensuring timely follow-up on inquiries.
  • Sales Strategy Implementation: Work with the sales team to set and achieve sales targets, track performance, and implement strategies to drive sales growth.
  • Reporting & Analysis: Prepare reports on team performance, sales results, customer satisfaction metrics, and other key performance indicators (KPIs). Analyze data to identify trends and areas for improvement.
  • Process Improvement: Collaborate with management to identify and implement process improvements that enhance both the customer experience and sales effectiveness.
  • Cross-Department Collaboration: Work closely with other departments, such as marketing and operations, to ensure a seamless customer experience and alignment on sales strategies.
  • Team Leadership & Supervision: Lead, motivate, and manage a growing team of customer service and sales representatives to meet and exceed performance targets.
  • Performance Management: Monitor individual and team performance, provide constructive feedback, and implement improvement plans where necessary to ensure high levels of efficiency and customer satisfaction.
  • Training & Development: Conduct training sessions to ensure the team is knowledgeable about product offerings, sales techniques, and customer service best practices. Continuously coach and develop team members to build a strong, high-performing team.
  • Customer Service Excellence: Ensure that customers receive outstanding service by managing escalated customer issues, resolving complaints, and ensuring timely follow-up on inquiries.
  • Sales Strategy Implementation: Work with the sales team to set and achieve sales targets, track performance, and implement strategies to drive sales growth.
  • Reporting & Analysis: Prepare reports on team performance, sales results, customer satisfaction metrics, and other key performance indicators (KPIs). Analyze data to identify trends and areas for improvement.
  • Process Improvement: Collaborate with management to identify and implement process improvements that enhance both the customer experience and sales effectiveness.
  • Cross-Department Collaboration: Work closely with other departments, such as marketing and operations, to ensure a seamless customer experience and alignment on sales strategies.