Customer Service and Sales Supervisor (team lead or operations manager experience is required)
Salary undisclosed
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- Team Leadership & Supervision: Lead, motivate, and manage a growing team of customer service and sales representatives to meet and exceed performance targets.
- Performance Management: Monitor individual and team performance, provide constructive feedback, and implement improvement plans where necessary to ensure high levels of efficiency and customer satisfaction.
- Training & Development: Conduct training sessions to ensure the team is knowledgeable about product offerings, sales techniques, and customer service best practices. Continuously coach and develop team members to build a strong, high-performing team.
- Customer Service Excellence: Ensure that customers receive outstanding service by managing escalated customer issues, resolving complaints, and ensuring timely follow-up on inquiries.
- Sales Strategy Implementation: Work with the sales team to set and achieve sales targets, track performance, and implement strategies to drive sales growth.
- Reporting & Analysis: Prepare reports on team performance, sales results, customer satisfaction metrics, and other key performance indicators (KPIs). Analyze data to identify trends and areas for improvement.
- Process Improvement: Collaborate with management to identify and implement process improvements that enhance both the customer experience and sales effectiveness.
- Cross-Department Collaboration: Work closely with other departments, such as marketing and operations, to ensure a seamless customer experience and alignment on sales strategies.
- Team Leadership & Supervision: Lead, motivate, and manage a growing team of customer service and sales representatives to meet and exceed performance targets.
- Performance Management: Monitor individual and team performance, provide constructive feedback, and implement improvement plans where necessary to ensure high levels of efficiency and customer satisfaction.
- Training & Development: Conduct training sessions to ensure the team is knowledgeable about product offerings, sales techniques, and customer service best practices. Continuously coach and develop team members to build a strong, high-performing team.
- Customer Service Excellence: Ensure that customers receive outstanding service by managing escalated customer issues, resolving complaints, and ensuring timely follow-up on inquiries.
- Sales Strategy Implementation: Work with the sales team to set and achieve sales targets, track performance, and implement strategies to drive sales growth.
- Reporting & Analysis: Prepare reports on team performance, sales results, customer satisfaction metrics, and other key performance indicators (KPIs). Analyze data to identify trends and areas for improvement.
- Process Improvement: Collaborate with management to identify and implement process improvements that enhance both the customer experience and sales effectiveness.
- Cross-Department Collaboration: Work closely with other departments, such as marketing and operations, to ensure a seamless customer experience and alignment on sales strategies.