Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

Support Analyst

Salary undisclosed
Checking job availability...
Original
Simplified

Roles and Responsibilities

  • Ensures the operational processes in a Pioneer run smoothly and enables users to conduct their business
  • Evaluate, optimize, configure and maintain Pioneer’s systems
  • Address simple to complex issues escalated from L1 support
  • Serve as a technical resource by providing consultation during creation of test cases and answering business and technical inquiries
  • Facilitate creation of extracts and adhoc reports
  • Respond to service desk escalations and develop resolutions to ensure quality level of service
  • Collaborate with other IT specialists, including software developers and system engineers, to find solutions to problems.
  • Communicate effectively with clients to understand their issues and provide regular updates on the status of their requests.
  • Document troubleshooting steps and solutions for future reference and knowledge sharing.
  • Participate in the development of support documentation, including FAQs and knowledge base articles.

Qualifications

  • Bachelor's degree or equivalent combination of education and work experience
  • With 3-5 years relevant experience.
  • With basic knowledge in SQL
  • Knowledge in project management
  • Knowledge in database and security
  • Knowledge in change management
  • Knowledge in JAVA, Oracle Development environment
  • Knowledge in accounting processes
  • Support experience as L2
  • Application development experience
  • Insurance knowledge
  • Experience in end-to-end SDLC process
  • Agile or Waterfall
  • Experience with support ticketing systems

Roles and Responsibilities

  • Ensures the operational processes in a Pioneer run smoothly and enables users to conduct their business
  • Evaluate, optimize, configure and maintain Pioneer’s systems
  • Address simple to complex issues escalated from L1 support
  • Serve as a technical resource by providing consultation during creation of test cases and answering business and technical inquiries
  • Facilitate creation of extracts and adhoc reports
  • Respond to service desk escalations and develop resolutions to ensure quality level of service
  • Collaborate with other IT specialists, including software developers and system engineers, to find solutions to problems.
  • Communicate effectively with clients to understand their issues and provide regular updates on the status of their requests.
  • Document troubleshooting steps and solutions for future reference and knowledge sharing.
  • Participate in the development of support documentation, including FAQs and knowledge base articles.

Qualifications

  • Bachelor's degree or equivalent combination of education and work experience
  • With 3-5 years relevant experience.
  • With basic knowledge in SQL
  • Knowledge in project management
  • Knowledge in database and security
  • Knowledge in change management
  • Knowledge in JAVA, Oracle Development environment
  • Knowledge in accounting processes
  • Support experience as L2
  • Application development experience
  • Insurance knowledge
  • Experience in end-to-end SDLC process
  • Agile or Waterfall
  • Experience with support ticketing systems