Delivery Manager – Operations RCM
• Involvement in transition of new projects, responsible to co-ordinate with client, getting trained in new project/provide training to the team, getting the manual training and instruction documents from the client.
• Monitoring the progress of the project, scheduling the call with the client whenever required.
• Keeping the track of Productivity and Quality of team members and providing regular feedbacks.
• Preparing the client/internal reports and maintaining the turnaround time.
• Keeping the track of Productivity and Quality of team members and providing regular feedbacks.
• Preparing the client/internal reports and maintaining the Turn Around Time
• Operations Management: Framing work direction and plan for the client partners after thorough assessment of their capabilities. Discussing production numbers, strategies and customer issues logged with the client in the weekly conference call and issue action items around them.
• Setting up targets, SOP & SLA and maintaining CTQ (Critical to Quality) / CTP (Critical to Process)targets and involved in planning for the process.
• Process Management: Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
• Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines.
• Team Management: Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members.
• Recruiting teams and determining training needs of employees to enhance their operational efficiency leading to increased productivity.
Delivery Manager – Operations RCM
• Involvement in transition of new projects, responsible to co-ordinate with client, getting trained in new project/provide training to the team, getting the manual training and instruction documents from the client.
• Monitoring the progress of the project, scheduling the call with the client whenever required.
• Keeping the track of Productivity and Quality of team members and providing regular feedbacks.
• Preparing the client/internal reports and maintaining the turnaround time.
• Keeping the track of Productivity and Quality of team members and providing regular feedbacks.
• Preparing the client/internal reports and maintaining the Turn Around Time
• Operations Management: Framing work direction and plan for the client partners after thorough assessment of their capabilities. Discussing production numbers, strategies and customer issues logged with the client in the weekly conference call and issue action items around them.
• Setting up targets, SOP & SLA and maintaining CTQ (Critical to Quality) / CTP (Critical to Process)targets and involved in planning for the process.
• Process Management: Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
• Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines.
• Team Management: Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members.
• Recruiting teams and determining training needs of employees to enhance their operational efficiency leading to increased productivity.