Role Overview:
We are looking for an IT End-User Computing Engineer to provide top-notch technical support, ensuring seamless IT operations for end-users. This role is vital in maintaining hardware, software, and IT systems, resolving technical issues, and ensuring customer satisfaction. If you thrive in a fast-paced, dynamic environment, this is the perfect role for you!
Key Responsibilities:
- Manage service requests & incidents, ensuring SLA compliance and customer satisfaction.
- Maintain and troubleshoot computer hardware & software.
- Deploy, set up, and manage IT equipment & logistics.
- Install, configure, and maintain OS, applications, and system management tools.
- Diagnose and resolve technical issues independently, escalating when necessary.
- Provide professional IT support, minimizing business disruptions.
- Ensure compliance with IT security policies & procedures.
Requirements:
- Bachelor’s degree in Computer Science, Information Technology or a related field.
- 2 + years of experience in end-user computing support.
- Strong expertise in Windows & Mac OS (Linux experience is a plus).
- Familiarity with enterprise applications (MS365, Google Workspace, Endpoint Security, Slack, Teams, Zoom, etc.).
- Knowledge of Mobile Device Management tools & basic scripting is a plus.
- Strong troubleshooting, multitasking, and customer service skills.
- Understanding of the ITIL framework (or willingness to learn).
- Excellent English communication skills.
- Willing to work on-site when needed and in a 24/5 shifting schedule.
Role Overview:
We are looking for an IT End-User Computing Engineer to provide top-notch technical support, ensuring seamless IT operations for end-users. This role is vital in maintaining hardware, software, and IT systems, resolving technical issues, and ensuring customer satisfaction. If you thrive in a fast-paced, dynamic environment, this is the perfect role for you!
Key Responsibilities:
- Manage service requests & incidents, ensuring SLA compliance and customer satisfaction.
- Maintain and troubleshoot computer hardware & software.
- Deploy, set up, and manage IT equipment & logistics.
- Install, configure, and maintain OS, applications, and system management tools.
- Diagnose and resolve technical issues independently, escalating when necessary.
- Provide professional IT support, minimizing business disruptions.
- Ensure compliance with IT security policies & procedures.
Requirements:
- Bachelor’s degree in Computer Science, Information Technology or a related field.
- 2 + years of experience in end-user computing support.
- Strong expertise in Windows & Mac OS (Linux experience is a plus).
- Familiarity with enterprise applications (MS365, Google Workspace, Endpoint Security, Slack, Teams, Zoom, etc.).
- Knowledge of Mobile Device Management tools & basic scripting is a plus.
- Strong troubleshooting, multitasking, and customer service skills.
- Understanding of the ITIL framework (or willingness to learn).
- Excellent English communication skills.
- Willing to work on-site when needed and in a 24/5 shifting schedule.