BPO - Administrative Assistant (Hybrid Setup)
Salary undisclosed
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You know the feeling when you literally just checked out an item and you immediately go to the tracking page? You check for updates everyday has your order been shipped? Has it departed from Shenzen sorting center?
This job is very that.
Unity Communications is looking for an Administrative Assistant for a Service Operations and Installation Team. You'll track shipments like a pro, follow up with people who forgot to reply, organize details in spreadsheets, and ensure every installation is set up for success. Plus, this role is fully remote!
Sounds like your cup of tea (or coffee)? Apply today!
How You Spend Your Eight Hours
You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
This job is very that.
Unity Communications is looking for an Administrative Assistant for a Service Operations and Installation Team. You'll track shipments like a pro, follow up with people who forgot to reply, organize details in spreadsheets, and ensure every installation is set up for success. Plus, this role is fully remote!
Sounds like your cup of tea (or coffee)? Apply today!
How You Spend Your Eight Hours
- Pre-Installation Support and Coordination
- Send Welcome Emails to properties based on installation type, using provided templates.
- Personalize communications for new clients, existing properties, and portfolio accounts.
- Follow up daily to obtain missing information and escalate unresponsive contacts.
- Check Zoho CRM to confirm property documentation status.
- Listen to Welcome Calls, document key details, and relay important information internally.
- Tracking and Logistics
- Monitor shipment tracking (UPS/FedEx) and log updates in the Zoho Creator App.
- Update shipment statuses twice daily (8:00 AM & EOD).
- Flag delays or missing shipments and provide timely updates.
- Master Spreadsheet (SS) Management
- Maintain an up-to-date Master Spreadsheet with all property details.
- Archive post-installation records for historical tracking.
- Ensure accuracy in logging network details, property responses, and installation progress.
- Network and Ticketing Support
- When a property provides Network Manager contact details, create a ticket in Zoho CRM.
- Email the network information request, CC'ing key contacts.
- Follow up daily until network details are received.
- Document network information in the Master Spreadsheet.
- Additional Responsibilities
- Verify the correct installation arc (Eastern/Western) for local channel availability.
- Log the arc selection on the Master Spreadsheet.
- Provide general administrative support as needed.
- Escalate urgent installation issues to meet project timelines.
- Highly organized with excellent time management skills.
- Strong written communication skills for professional email correspondence.
- Experience with Microsoft 365 (Excel, Outlook, Teams).
- Ability to track multiple ongoing tasks and proactively follow up.
- Comfortable working in a remote environment and maintaining self-discipline.
- Strong attention to detail and accuracy in record-keeping.
- Preferred (but not required):
- Experience in an administrative, coordination, or scheduling role.
- Familiarity with CRM systems (Zoho, Salesforce, etc.).
- Understanding of logistics tracking (UPS/FedEx).
- HMO coverage with two free dependents upon regularization
- VL/SL credits upon regularization
- Friendly and supportive work culture
- 13th-month pay and other Philippine-government-mandated benefits
- Non-taxable allowances
- Pay increases, performance bonuses, birthday gifts, and many more
- Hybrid Setup
- Monday to Friday (9 PM - 6 AM MNL)
You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
You know the feeling when you literally just checked out an item and you immediately go to the tracking page? You check for updates everyday has your order been shipped? Has it departed from Shenzen sorting center?
This job is very that.
Unity Communications is looking for an Administrative Assistant for a Service Operations and Installation Team. You'll track shipments like a pro, follow up with people who forgot to reply, organize details in spreadsheets, and ensure every installation is set up for success. Plus, this role is fully remote!
Sounds like your cup of tea (or coffee)? Apply today!
How You Spend Your Eight Hours
You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
This job is very that.
Unity Communications is looking for an Administrative Assistant for a Service Operations and Installation Team. You'll track shipments like a pro, follow up with people who forgot to reply, organize details in spreadsheets, and ensure every installation is set up for success. Plus, this role is fully remote!
Sounds like your cup of tea (or coffee)? Apply today!
How You Spend Your Eight Hours
- Pre-Installation Support and Coordination
- Send Welcome Emails to properties based on installation type, using provided templates.
- Personalize communications for new clients, existing properties, and portfolio accounts.
- Follow up daily to obtain missing information and escalate unresponsive contacts.
- Check Zoho CRM to confirm property documentation status.
- Listen to Welcome Calls, document key details, and relay important information internally.
- Tracking and Logistics
- Monitor shipment tracking (UPS/FedEx) and log updates in the Zoho Creator App.
- Update shipment statuses twice daily (8:00 AM & EOD).
- Flag delays or missing shipments and provide timely updates.
- Master Spreadsheet (SS) Management
- Maintain an up-to-date Master Spreadsheet with all property details.
- Archive post-installation records for historical tracking.
- Ensure accuracy in logging network details, property responses, and installation progress.
- Network and Ticketing Support
- When a property provides Network Manager contact details, create a ticket in Zoho CRM.
- Email the network information request, CC'ing key contacts.
- Follow up daily until network details are received.
- Document network information in the Master Spreadsheet.
- Additional Responsibilities
- Verify the correct installation arc (Eastern/Western) for local channel availability.
- Log the arc selection on the Master Spreadsheet.
- Provide general administrative support as needed.
- Escalate urgent installation issues to meet project timelines.
- Highly organized with excellent time management skills.
- Strong written communication skills for professional email correspondence.
- Experience with Microsoft 365 (Excel, Outlook, Teams).
- Ability to track multiple ongoing tasks and proactively follow up.
- Comfortable working in a remote environment and maintaining self-discipline.
- Strong attention to detail and accuracy in record-keeping.
- Preferred (but not required):
- Experience in an administrative, coordination, or scheduling role.
- Familiarity with CRM systems (Zoho, Salesforce, etc.).
- Understanding of logistics tracking (UPS/FedEx).
- HMO coverage with two free dependents upon regularization
- VL/SL credits upon regularization
- Friendly and supportive work culture
- 13th-month pay and other Philippine-government-mandated benefits
- Non-taxable allowances
- Pay increases, performance bonuses, birthday gifts, and many more
- Hybrid Setup
- Monday to Friday (9 PM - 6 AM MNL)
You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.