Customer Support Administrator (Senior) | Onsite | Day Shift
Salary undisclosed
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Discover your 100% YOU with MicroSourcing!
Position: Operations & Customer Support Administrator (Senior)
Location: 1880, Eastwood, Quezon City
Work setup & shift: Onsite/ Day shift
Why join MicroSourcing?
You'll Have
As a Customer Support Administrator, you will be the first point of contact for our customers, handling inquiries and ensuring an exceptional customer experience.
Key Responsibilities
Non-negotiables
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
Position: Operations & Customer Support Administrator (Senior)
Location: 1880, Eastwood, Quezon City
Work setup & shift: Onsite/ Day shift
Why join MicroSourcing?
You'll Have
- Competitive Rewards*: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
As a Customer Support Administrator, you will be the first point of contact for our customers, handling inquiries and ensuring an exceptional customer experience.
Key Responsibilities
- Manage daily administrative tasks, including CRM updates and data entry.
- Handle incoming and outgoing phone calls professionally and efficiently.
- Provide customer service support by responding to inquiries and resolving issues.
- Schedule appointments, coordinate with technicians, and ensure timely service delivery.
- Educate customers about services, policies, and processes.
- Liaise with technicians and other team members to ensure smooth operations.
- Assist in process documentation and continuous improvement initiatives.
Non-negotiables
- Minimum 2 years of experience in administrative support, customer service, or operations
- Proficiency in CRM systems, G-Suite, and Microsoft Office Suite
- Excellent verbal and written communication skills
- Previous experience liaising with technicians or field service teams is a plus
- Previous experience in the Pest Control Industry or a related field is a plus
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
- Terms & conditions apply
- Manage daily administrative tasks, including CRM updates and data entry.
- Handle incoming and outgoing phone calls professionally and efficiently.
- Provide customer service support by responding to inquiries and resolving issues.
- Schedule appointments, coordinate with technicians, and ensure timely service delivery.
- Educate customers about services, policies, and processes.
- Liaise with technicians and other team members to ensure smooth operations.
- Assist in process documentation and continuous improvement initiatives.
- Strong organisational and administrative skills.
- Excellent verbal and written communication skills.
- Proficiency in CRM systems, G-Suite and Microsoft Office Suite.
- Ability to multitask and prioritise workload efficiently.
- Strong problem-solving and decision-making skills.
Discover your 100% YOU with MicroSourcing!
Position: Operations & Customer Support Administrator (Senior)
Location: 1880, Eastwood, Quezon City
Work setup & shift: Onsite/ Day shift
Why join MicroSourcing?
You'll Have
As a Customer Support Administrator, you will be the first point of contact for our customers, handling inquiries and ensuring an exceptional customer experience.
Key Responsibilities
Non-negotiables
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
Position: Operations & Customer Support Administrator (Senior)
Location: 1880, Eastwood, Quezon City
Work setup & shift: Onsite/ Day shift
Why join MicroSourcing?
You'll Have
- Competitive Rewards*: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
As a Customer Support Administrator, you will be the first point of contact for our customers, handling inquiries and ensuring an exceptional customer experience.
Key Responsibilities
- Manage daily administrative tasks, including CRM updates and data entry.
- Handle incoming and outgoing phone calls professionally and efficiently.
- Provide customer service support by responding to inquiries and resolving issues.
- Schedule appointments, coordinate with technicians, and ensure timely service delivery.
- Educate customers about services, policies, and processes.
- Liaise with technicians and other team members to ensure smooth operations.
- Assist in process documentation and continuous improvement initiatives.
Non-negotiables
- Minimum 2 years of experience in administrative support, customer service, or operations
- Proficiency in CRM systems, G-Suite, and Microsoft Office Suite
- Excellent verbal and written communication skills
- Previous experience liaising with technicians or field service teams is a plus
- Previous experience in the Pest Control Industry or a related field is a plus
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
- Terms & conditions apply
- Manage daily administrative tasks, including CRM updates and data entry.
- Handle incoming and outgoing phone calls professionally and efficiently.
- Provide customer service support by responding to inquiries and resolving issues.
- Schedule appointments, coordinate with technicians, and ensure timely service delivery.
- Educate customers about services, policies, and processes.
- Liaise with technicians and other team members to ensure smooth operations.
- Assist in process documentation and continuous improvement initiatives.
- Strong organisational and administrative skills.
- Excellent verbal and written communication skills.
- Proficiency in CRM systems, G-Suite and Microsoft Office Suite.
- Ability to multitask and prioritise workload efficiently.
- Strong problem-solving and decision-making skills.