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ABOUT US:
CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients in the Customer Service industry have access to top talent that aligns with their operational goals. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.
Company website: https://CEF.inc
Responsibilities:
CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients in the Customer Service industry have access to top talent that aligns with their operational goals. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.
Company website: https://CEF.inc
Responsibilities:
- Manage relationships with third-party providers, ensuring they meet quality, efficiency, and performance standards.
- Develop and maintain strong working relationships with internal teams and external contacts to support business objectives.
- Oversee costs and budgeting related to outsourced services, ensuring efficiency and optimal resource allocation.
- Track, measure, and report on key performance indicators (KPIs) related to third-party performance and service delivery.
- Ensure that vendor operations contribute to a seamless customer experience by maintaining high standards for timeliness and quality.
- Regularly assess vendor performance using KPIs and scorecards, identifying areas for improvement and driving efficiency.
- Work closely with third-party teams to enhance operational effectiveness and meet business goals.
- Ensure compliance with agreements, policies, and performance expectations, recommending improvements when needed.
- Serve as the main point of contact for vendor-related engagements, ensuring smooth collaboration and communication.
- Collaborate with internal departments to resolve operational challenges and improve workflow efficiency.
- Handle daily coordination with vendors, ensuring tasks and deliverables are completed on time.
- Address and escalate issues when necessary, ensuring prompt resolution.
- Communicate clearly and effectively with all levels of the organization, providing updates and insights as needed.
- Perform other related duties as assigned.
- Minimum 5 years of experience managing vendors, third-party operations, or business relationships, preferably within a BPO or customer-focused environment.
- Bachelors degree or higher is required.
- Strong analytical skills, with the ability to interpret performance data and drive process improvements.
- Excellent verbal and written communication skills, with the ability to collaborate across multiple teams and build lasting relationships.
- Detail-oriented with strong organizational and problem-solving skills.
- Proficient in Microsoft Word, Excel, and PowerPoint for data analysis and reporting.
- Ability to work in a fast-paced environment while managing multiple priorities effectively.
- Proactive mindset with a strong focus on optimizing vendor operations.
- No restrictions for overseas business trips and travel
- Okay to work 100% onsite
- Ability to start immediately after job offer is highly advantageous
ABOUT US:
CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients in the Customer Service industry have access to top talent that aligns with their operational goals. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.
Company website: https://CEF.inc
Responsibilities:
CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients in the Customer Service industry have access to top talent that aligns with their operational goals. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.
Company website: https://CEF.inc
Responsibilities:
- Manage relationships with third-party providers, ensuring they meet quality, efficiency, and performance standards.
- Develop and maintain strong working relationships with internal teams and external contacts to support business objectives.
- Oversee costs and budgeting related to outsourced services, ensuring efficiency and optimal resource allocation.
- Track, measure, and report on key performance indicators (KPIs) related to third-party performance and service delivery.
- Ensure that vendor operations contribute to a seamless customer experience by maintaining high standards for timeliness and quality.
- Regularly assess vendor performance using KPIs and scorecards, identifying areas for improvement and driving efficiency.
- Work closely with third-party teams to enhance operational effectiveness and meet business goals.
- Ensure compliance with agreements, policies, and performance expectations, recommending improvements when needed.
- Serve as the main point of contact for vendor-related engagements, ensuring smooth collaboration and communication.
- Collaborate with internal departments to resolve operational challenges and improve workflow efficiency.
- Handle daily coordination with vendors, ensuring tasks and deliverables are completed on time.
- Address and escalate issues when necessary, ensuring prompt resolution.
- Communicate clearly and effectively with all levels of the organization, providing updates and insights as needed.
- Perform other related duties as assigned.
- Minimum 5 years of experience managing vendors, third-party operations, or business relationships, preferably within a BPO or customer-focused environment.
- Bachelors degree or higher is required.
- Strong analytical skills, with the ability to interpret performance data and drive process improvements.
- Excellent verbal and written communication skills, with the ability to collaborate across multiple teams and build lasting relationships.
- Detail-oriented with strong organizational and problem-solving skills.
- Proficient in Microsoft Word, Excel, and PowerPoint for data analysis and reporting.
- Ability to work in a fast-paced environment while managing multiple priorities effectively.
- Proactive mindset with a strong focus on optimizing vendor operations.
- No restrictions for overseas business trips and travel
- Okay to work 100% onsite
- Ability to start immediately after job offer is highly advantageous