Director of Sales Operations (B2C)
Salary undisclosed
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• Play a pivotal role in the growth of a global company fighting financial crime.
• Partner with regional leaders to understand the needs of a market.
About Our Client
Our client is a global organisation providing assistance to individuals and organisations committed to ending financial crime by offering expertise, ongoing professional development, and access to their top-tier peer community.
Job Description
• Partner with global sales leadership to develop and execute comprehensive B2C, inside sales via our contact center sales team, sales plans, and initiatives to achieve and exceed global sales targets.
• Build and lead a high-performing team of contact center sales professionals across various regions.
• Oversee the entire contact center sales lifecycle, including lead generations, qualification, opportunity management, and closing.
• Foster a culture of continuous improvement by analyzing sales data, identifying trends, and implementing data-driven solutions to optimize performance.
• Cultivate strong relationships with key stakeholders across the organization, including marketing, customer service, and product development, and regional leadership.
• Manage and optimize the global contact center sales technology stack, ensuring efficient use of CRM, sales automation tools, and reporting dashboards.
• Recruit, hire, and onboard top sales talent for the global contact center network.
• Design and deliver impactful training programs to equip the contact center sales teams with the skills and knowledge needed to succeed.
• Champion process improvement initiatives to streamline sales operations and maximize efficiency across all contact centers.
The Successful Applicant
• Minimum of 10+ years of experience in sales operations or a related field, with at least 5 years in a leadership role managing global teams.
• Proven track record of success in developing and implementing sales strategies that drive revenue growth in a contact center environment.
• In-depth understanding of global sales operations best practices and methodologies.
• Strong analytical and problem-solving skills with a data-driven approach.
• Experience with CRM, sales automation tools, and global reporting systems.
• Exceptional leadership, communication, and coaching skills, with the ability to motivate and inspire a geographically diverse teams.
• Demonstrated ability to build strong relationships and influence stakeholders across various departments and cultures.
• Experience managing and optimizing a global contact center network (highly desired).
• Fluency in English and a second language is a plus.
What's on Offer
• Lead and shape the business catered to the B2C aspect.
• Work with international leaders to understand the unique needs of the market.
• Foster relationships which will lead to a world-class customer experience.
• Catapult your career in sales and operations by being immersed in a globally acknowledged organization helping end financial crimes.