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Tech Support Representative - Premium IT Account - Apply Now Y27

Salary undisclosed

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Job Description:

Join a dynamic team in Clark with a leading IT company. We are looking for skilled and customer-focused Tech Support Specialists to provide high-quality technical assistance and troubleshooting solutions. If you are passionate about technology and customer service, this is your opportunity to be part of a growing and innovative team.

Key Responsibilities:


• Provide technical support and troubleshooting assistance to customers via phone, email, or chat.


• Diagnose and resolve software, hardware, and network-related issues.


• Guide customers through step-by-step solutions and escalate complex issues when necessary.


• Maintain accurate records of customer interactions and technical solutions.


• Stay updated on the latest technology trends and company products.


• Ensure customer satisfaction by delivering clear, professional, and timely support.Qualifications:


• At least a High School Graduate.


• Minimum 2 years of BPO experience or 1 year of Tech Support experience.


• Proficiency in English with excellent written and verbal communication skills.


• Must be able to type at least 30 words per minute (WPM).


• Strong analytical and problem-solving skills.


• Ability to work in a fast-paced environment and handle multiple support tickets.


• Willing to work on-site in Clark, Pampanga.

Perks & Benefits:


• Competitive salary package (Up to 28,000 PHP)


• Performance-based incentives and commissions


• Paid training and career development opportunities


• Fun and dynamic work environment

If you are ready to make an impact in the tech industry, apply today!