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Network Engineer

  • Full Time, onsite
  • Universal Access and Systems Solutions Inc.
  • Quezon City, Philippines
Salary undisclosed

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We are looking for a Network Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

Responsibilities

  • Provide first level support on network-related issues (WAN/LAN, Wired/Wireless, Voice/Web conferencing) requests, and network enhancement projects.
  • Perform network device configuration, troubleshooting, and preventive maintenance semi-annual or as required.
  • Provide assistance on network-related activities such as performing pre and post implementation testing, hardware acceptance test, user acceptance test, and during preventive maintenance of network devices.
  • Perform network infrastructure monitoring to ensure systems availability and network performance.
  • Prepare reports such as network performance monitoring, link utilization, response time, and network availability.
  • Generate and provide incident analysis using CISCO ACI, FSO, and DNAC solutions.
  • Coordinate with other support team, stakeholders, end users, and other service providers for service request, incident escalation and resolution.
  • Communicate network outages / issues and initiate escalation process.
  • Prepares Incident Report to document network outages, root cause analysis, & resolution. Escalate issue to Telco Service Provider and other level 2 support team. Monitor, track and report incident status and progress and ensure Service Level Agreement is met.
  • Perform network operation tasks such as IT service management ticket update, network monitoring tools, IP Address Management system, network device inventory, network diagram documentation / update, and other network-related operational tasks.
  • Manage, perform admin task, and coordinate with end-user on scheduling, testing, and setup for streaming video, and web conferencing.

Qualifications

  • Graduate of 4-year IT related course degree
  • Obtained at least forty (40) hours technical training related to computer networking within the last 3 years.
  • Minimum of one-year relevant work experience in providing first level network support for wired and/or wireless LAN.
  • Background in Cisco Network Device Configuration, SD-WAN, Video/Web conferencing, Network Monitoring (e.g. WhatsUp Gold, Cisco Prime Infrastructure) and other IT Service Management Tools
  • Trained and knowledgeable in the management and operations of the Cisco ACI, FSO, DNAC solutions
  • Must be Cisco Certified Network Associate (CCNA)

We are looking for a Network Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

Responsibilities

  • Provide first level support on network-related issues (WAN/LAN, Wired/Wireless, Voice/Web conferencing) requests, and network enhancement projects.
  • Perform network device configuration, troubleshooting, and preventive maintenance semi-annual or as required.
  • Provide assistance on network-related activities such as performing pre and post implementation testing, hardware acceptance test, user acceptance test, and during preventive maintenance of network devices.
  • Perform network infrastructure monitoring to ensure systems availability and network performance.
  • Prepare reports such as network performance monitoring, link utilization, response time, and network availability.
  • Generate and provide incident analysis using CISCO ACI, FSO, and DNAC solutions.
  • Coordinate with other support team, stakeholders, end users, and other service providers for service request, incident escalation and resolution.
  • Communicate network outages / issues and initiate escalation process.
  • Prepares Incident Report to document network outages, root cause analysis, & resolution. Escalate issue to Telco Service Provider and other level 2 support team. Monitor, track and report incident status and progress and ensure Service Level Agreement is met.
  • Perform network operation tasks such as IT service management ticket update, network monitoring tools, IP Address Management system, network device inventory, network diagram documentation / update, and other network-related operational tasks.
  • Manage, perform admin task, and coordinate with end-user on scheduling, testing, and setup for streaming video, and web conferencing.

Qualifications

  • Graduate of 4-year IT related course degree
  • Obtained at least forty (40) hours technical training related to computer networking within the last 3 years.
  • Minimum of one-year relevant work experience in providing first level network support for wired and/or wireless LAN.
  • Background in Cisco Network Device Configuration, SD-WAN, Video/Web conferencing, Network Monitoring (e.g. WhatsUp Gold, Cisco Prime Infrastructure) and other IT Service Management Tools
  • Trained and knowledgeable in the management and operations of the Cisco ACI, FSO, DNAC solutions
  • Must be Cisco Certified Network Associate (CCNA)