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Information Technology Support Engineer

Salary undisclosed

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Key Responsibilities:

  • Study, acquire, set up, and deploy IT resources aligning with company needs, including updates and changes.
  • Conduct preventive measures to avoid failures and corrective actions to resolve issues efficiently.
  • Handle computer hardware, software, operating systems, and applications setup.
  • Oversee and maintain computer systems, networks, printers, servers, and address hardware/software faults.
  • Collaborate with staff to implement systems, resolve issues, and ensure smooth operations.
  • Manage cloud platforms (O365, Azure, AWS), virtualization tools (Hyper-V, VMware), hyper-converged solutions (Nutanix), and backups (Veritas, Veeam).
  • Ensure Microsoft Active Directory integration, file access management, DR/BCP procedures, and infrastructure documentation.
  • Provide incident troubleshooting, security updates, reporting, and firmware upgrades within service agreements.

Key Requirements:

  • Graduate or Bachelor's Degree in IT or equivalent computer-related courses.
  • Strong knowledge and skills in server system design, maintenance, troubleshooting, and documentation; proficiency in Microsoft Servers (Linux knowledge is a plus).
  • Self-motivated, responsible, and diligent in documentation, reporting, and task tracking.
  • Able to work independently, solve issues under pressure, and handle tasks efficiently.
  • Excellent time management, communication, interpersonal, and problem-solving abilities; team-oriented and customer-friendly attitude.

Key Responsibilities:

  • Study, acquire, set up, and deploy IT resources aligning with company needs, including updates and changes.
  • Conduct preventive measures to avoid failures and corrective actions to resolve issues efficiently.
  • Handle computer hardware, software, operating systems, and applications setup.
  • Oversee and maintain computer systems, networks, printers, servers, and address hardware/software faults.
  • Collaborate with staff to implement systems, resolve issues, and ensure smooth operations.
  • Manage cloud platforms (O365, Azure, AWS), virtualization tools (Hyper-V, VMware), hyper-converged solutions (Nutanix), and backups (Veritas, Veeam).
  • Ensure Microsoft Active Directory integration, file access management, DR/BCP procedures, and infrastructure documentation.
  • Provide incident troubleshooting, security updates, reporting, and firmware upgrades within service agreements.

Key Requirements:

  • Graduate or Bachelor's Degree in IT or equivalent computer-related courses.
  • Strong knowledge and skills in server system design, maintenance, troubleshooting, and documentation; proficiency in Microsoft Servers (Linux knowledge is a plus).
  • Self-motivated, responsible, and diligent in documentation, reporting, and task tracking.
  • Able to work independently, solve issues under pressure, and handle tasks efficiently.
  • Excellent time management, communication, interpersonal, and problem-solving abilities; team-oriented and customer-friendly attitude.