Customer Support - Salesforce (ZR_21265_JOB)
Salary undisclosed
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This is a remote position.
Job Highlights
Contract: Independent Contractor
Schedule: Full-time; Monday to Friday; 40 Hours per week; 8:30 AM - 5:30 PM AEST (6:30 AM - 3:30 PM Manila time) with 1 hr unpaid lunch
Responsibilities
Independent Contractor Perks:
ZR_21265_JOB
Job Highlights
Contract: Independent Contractor
Schedule: Full-time; Monday to Friday; 40 Hours per week; 8:30 AM - 5:30 PM AEST (6:30 AM - 3:30 PM Manila time) with 1 hr unpaid lunch
Responsibilities
- Be the voice of our brand, providing exceptional customer service over the phone, email, and chat.
- Address customer enquiries, effectively resolving any issues or concerns.
- Handle customer complaints with empathy, professionalism, and tact, ensuring customer satisfaction.
- Coordinate and schedule appointments, as well as manage our customer database.
- Perform a variety of administrative tasks, including data entry, filing, and updating records.
- Collaborate closely with team members to ensure seamless service delivery.
- Continuously improve your knowledge of our services and offerings to better assist customers.
- At least 2 years of experience in customer service
- Exceptional communication skills, including a clear, friendly, and engaging speaking voice -- 10/10 rating IS A MUST.
- With experience using Salesforce
- Strong problem-solving abilities and the capacity to remain calm under pressure
- Excellent organizational skills with a high degree of attention to detail
- Proficient in Microsoft Office and comfortable learning new software applications
- A positive, can-do attitude with a genuine passion for delivering top-notch customer experiences
Independent Contractor Perks:
- Permanent work from home
- Immediate hiring
- Steady freelance job
ZR_21265_JOB
This is a remote position.
Job Highlights
Contract: Independent Contractor
Schedule: Full-time; Monday to Friday; 40 Hours per week; 8:30 AM - 5:30 PM AEST (6:30 AM - 3:30 PM Manila time) with 1 hr unpaid lunch
Responsibilities
Independent Contractor Perks:
ZR_21265_JOB
Job Highlights
Contract: Independent Contractor
Schedule: Full-time; Monday to Friday; 40 Hours per week; 8:30 AM - 5:30 PM AEST (6:30 AM - 3:30 PM Manila time) with 1 hr unpaid lunch
Responsibilities
- Be the voice of our brand, providing exceptional customer service over the phone, email, and chat.
- Address customer enquiries, effectively resolving any issues or concerns.
- Handle customer complaints with empathy, professionalism, and tact, ensuring customer satisfaction.
- Coordinate and schedule appointments, as well as manage our customer database.
- Perform a variety of administrative tasks, including data entry, filing, and updating records.
- Collaborate closely with team members to ensure seamless service delivery.
- Continuously improve your knowledge of our services and offerings to better assist customers.
- At least 2 years of experience in customer service
- Exceptional communication skills, including a clear, friendly, and engaging speaking voice -- 10/10 rating IS A MUST.
- With experience using Salesforce
- Strong problem-solving abilities and the capacity to remain calm under pressure
- Excellent organizational skills with a high degree of attention to detail
- Proficient in Microsoft Office and comfortable learning new software applications
- A positive, can-do attitude with a genuine passion for delivering top-notch customer experiences
Independent Contractor Perks:
- Permanent work from home
- Immediate hiring
- Steady freelance job
ZR_21265_JOB