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Operations Senior Manager for Financial & Healthcare

Salary undisclosed

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Department: Operations

Client Type: Financial & Healthcare

Schedule: Night Shuft

Location: Taguig City

Overview:

  • Responsible for the profitability and management of call center operations activities of a very large, multiple and/or complex LOB's / client/s / account/s / program/s that contribute to the acquisition, satisfaction and retention of client contracts/agreements.
  • Provides strategic direction and guidance to the managed account/s.
  • Acts as the primary interface of clients and maintains cordial and effective working relationships with them.
  • Ensures the achievement of KPI's and metrics through proactive management of the operations teams and active coordination with various support teams.
  • Ensures that all client/s / account/s / program/s processes and procedures are adhered to and that individual/team/program metrics are consistently improving.

Minimum Qualification/s to apply for this role:

  • Bachelor's Degree graduate (Non-negotiable)
  • At least 2 years of Operations Sr Manager experience (Non-Negotiable)
  • Is able to manage a minimum of 300 HC

Recruiting Process:

  • TA Interview (Video call)
  • Operations Director interview (Video interview)
  • Operations Site Lead interview (Video interview)
  • Client (Final) interview (Video call)

Department: Operations

Client Type: Financial & Healthcare

Schedule: Night Shuft

Location: Taguig City

Overview:

  • Responsible for the profitability and management of call center operations activities of a very large, multiple and/or complex LOB's / client/s / account/s / program/s that contribute to the acquisition, satisfaction and retention of client contracts/agreements.
  • Provides strategic direction and guidance to the managed account/s.
  • Acts as the primary interface of clients and maintains cordial and effective working relationships with them.
  • Ensures the achievement of KPI's and metrics through proactive management of the operations teams and active coordination with various support teams.
  • Ensures that all client/s / account/s / program/s processes and procedures are adhered to and that individual/team/program metrics are consistently improving.

Minimum Qualification/s to apply for this role:

  • Bachelor's Degree graduate (Non-negotiable)
  • At least 2 years of Operations Sr Manager experience (Non-Negotiable)
  • Is able to manage a minimum of 300 HC

Recruiting Process:

  • TA Interview (Video call)
  • Operations Director interview (Video interview)
  • Operations Site Lead interview (Video interview)
  • Client (Final) interview (Video call)