Operations Senior Manager for Financial & Healthcare
Salary undisclosed
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Department: Operations
Client Type: Financial & Healthcare
Schedule: Night Shuft
Location: Taguig City
Overview:
- Responsible for the profitability and management of call center operations activities of a very large, multiple and/or complex LOB's / client/s / account/s / program/s that contribute to the acquisition, satisfaction and retention of client contracts/agreements.
- Provides strategic direction and guidance to the managed account/s.
- Acts as the primary interface of clients and maintains cordial and effective working relationships with them.
- Ensures the achievement of KPI's and metrics through proactive management of the operations teams and active coordination with various support teams.
- Ensures that all client/s / account/s / program/s processes and procedures are adhered to and that individual/team/program metrics are consistently improving.
Minimum Qualification/s to apply for this role:
- Bachelor's Degree graduate (Non-negotiable)
- At least 2 years of Operations Sr Manager experience (Non-Negotiable)
- Is able to manage a minimum of 300 HC
Recruiting Process:
- TA Interview (Video call)
- Operations Director interview (Video interview)
- Operations Site Lead interview (Video interview)
- Client (Final) interview (Video call)
Department: Operations
Client Type: Financial & Healthcare
Schedule: Night Shuft
Location: Taguig City
Overview:
- Responsible for the profitability and management of call center operations activities of a very large, multiple and/or complex LOB's / client/s / account/s / program/s that contribute to the acquisition, satisfaction and retention of client contracts/agreements.
- Provides strategic direction and guidance to the managed account/s.
- Acts as the primary interface of clients and maintains cordial and effective working relationships with them.
- Ensures the achievement of KPI's and metrics through proactive management of the operations teams and active coordination with various support teams.
- Ensures that all client/s / account/s / program/s processes and procedures are adhered to and that individual/team/program metrics are consistently improving.
Minimum Qualification/s to apply for this role:
- Bachelor's Degree graduate (Non-negotiable)
- At least 2 years of Operations Sr Manager experience (Non-Negotiable)
- Is able to manage a minimum of 300 HC
Recruiting Process:
- TA Interview (Video call)
- Operations Director interview (Video interview)
- Operations Site Lead interview (Video interview)
- Client (Final) interview (Video call)