We Are Looking For a Customer Success Manager!
Position: Customer Success Manager (SMB)
Salary: ~$1260-1400 USD/month + 10% Performance Bonus
Location: Remote (PH) - Can work in US EST
We are hiring a CSM for a US-based company cybersecurity and encryption company. To succeed in this role, you’ll need to be comfortable learning new technologies and communicating successfully with a wide range of customer personas. You will partner with your customers to build strong relationships and to make sure they’re getting the most value out of the products.
We are strongly searching for individuals with experience in SaaS (or similar), and have handled a large set of accounts.
About the Role:
- Manage a portfolio of small & mid-sized accounts, ensuring maximum value for customers.
- Onboard and train new customers on products, delivering a great first time experience.
- Manage the renewal process and hit your retention targets.
- Run account reviews for existing customers and educate them on new features and products.
- Drive engagement and product usage across your book.
- Handle at-risk customers and potential churn scenarios.
- Generate invoices and jump in to assist our Accounting team with collections for overdue and delinquent accounts.
- Handle any other outlier scenarios across the base.
About You:
- 4+ years of experience in a customer-facing role (Support, Sales, Account Management, etc.).
- At least 2+ years of experience supporting technical products, applications and/or environments.
- Demonstrated ability to manage a high volume of accounts (200+ preferred).
- Ability to interact with both technical and non-technical staff and customers.
- Experience running training sessions and webinars for customers.
- Strong technical aptitude and problem-solving skills.
- Excellent communication and organizational skills.
- Positive, customer-focused attitude.
- Ability to thrive in a fast-paced environment, both independently and in a team.
Bonus Points:
- Experience as a Customer Success Manager at a high-growth SaaS company.
- Familiarity with Salesforce or Outreach.
- Proven experience managing renewals and negotiations.
Benefits:
- Full Benefits Package: Philippine employees receive the same benefits as U.S. team members, including provided equipment (laptop, accessories) and generous parental, medical, and bereavement leave.
- Flexible PTO: We encourage employees to take a minimum of 25 days (uncapped) of paid time off (PTO) annually, in addition to 12 federal holidays, to ensure a healthy work-life balance. PTO requires supervisor approval.
- Additional Perks: $250 home office stipend, $1,500 annual learning & development stipend, referral bonuses, wellness benefits (e.g., Headspace access), internal mobility opportunities, and frequent team celebrations.
We Are Looking For a Customer Success Manager!
Position: Customer Success Manager (SMB)
Salary: ~$1260-1400 USD/month + 10% Performance Bonus
Location: Remote (PH) - Can work in US EST
We are hiring a CSM for a US-based company cybersecurity and encryption company. To succeed in this role, you’ll need to be comfortable learning new technologies and communicating successfully with a wide range of customer personas. You will partner with your customers to build strong relationships and to make sure they’re getting the most value out of the products.
We are strongly searching for individuals with experience in SaaS (or similar), and have handled a large set of accounts.
About the Role:
- Manage a portfolio of small & mid-sized accounts, ensuring maximum value for customers.
- Onboard and train new customers on products, delivering a great first time experience.
- Manage the renewal process and hit your retention targets.
- Run account reviews for existing customers and educate them on new features and products.
- Drive engagement and product usage across your book.
- Handle at-risk customers and potential churn scenarios.
- Generate invoices and jump in to assist our Accounting team with collections for overdue and delinquent accounts.
- Handle any other outlier scenarios across the base.
About You:
- 4+ years of experience in a customer-facing role (Support, Sales, Account Management, etc.).
- At least 2+ years of experience supporting technical products, applications and/or environments.
- Demonstrated ability to manage a high volume of accounts (200+ preferred).
- Ability to interact with both technical and non-technical staff and customers.
- Experience running training sessions and webinars for customers.
- Strong technical aptitude and problem-solving skills.
- Excellent communication and organizational skills.
- Positive, customer-focused attitude.
- Ability to thrive in a fast-paced environment, both independently and in a team.
Bonus Points:
- Experience as a Customer Success Manager at a high-growth SaaS company.
- Familiarity with Salesforce or Outreach.
- Proven experience managing renewals and negotiations.
Benefits:
- Full Benefits Package: Philippine employees receive the same benefits as U.S. team members, including provided equipment (laptop, accessories) and generous parental, medical, and bereavement leave.
- Flexible PTO: We encourage employees to take a minimum of 25 days (uncapped) of paid time off (PTO) annually, in addition to 12 federal holidays, to ensure a healthy work-life balance. PTO requires supervisor approval.
- Additional Perks: $250 home office stipend, $1,500 annual learning & development stipend, referral bonuses, wellness benefits (e.g., Headspace access), internal mobility opportunities, and frequent team celebrations.