Patra Assist Operations Manager (Philippines)
Salary undisclosed
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About Patra
Patra Corporation is the worldwide leader in insurance back-office and account management business process outsourcing. Patra offers a wide range of services designed to lower costs, reduce risk and improve employee productivity through the transfer of account management and business support functions, such as policy checking, certificate issuance, eligibility processing, quality control and account audits, to operation centers in the US, India, and the Philippines.
Core Duties
We are seeking an experienced and results-driven Virtual Assistant Operations Manager to oversee and optimize the daily operations of our virtual assistant team. This role requires strong leadership, process improvement skills, and operational oversight to ensure high performance, efficiency, and exceptional client service. The ideal candidate will have experience in remote team management, workflow optimization, and performance monitoring.
Key Responsibilities
Operations & Process Management
Patra Corporation is an equal opportunity employer committed to celebrating diversity and creating a safe and inclusive environment for all employees.
Patra Corporation is the worldwide leader in insurance back-office and account management business process outsourcing. Patra offers a wide range of services designed to lower costs, reduce risk and improve employee productivity through the transfer of account management and business support functions, such as policy checking, certificate issuance, eligibility processing, quality control and account audits, to operation centers in the US, India, and the Philippines.
Core Duties
We are seeking an experienced and results-driven Virtual Assistant Operations Manager to oversee and optimize the daily operations of our virtual assistant team. This role requires strong leadership, process improvement skills, and operational oversight to ensure high performance, efficiency, and exceptional client service. The ideal candidate will have experience in remote team management, workflow optimization, and performance monitoring.
Key Responsibilities
Operations & Process Management
- Oversee the daily operations of the virtual assistant team to ensure seamless execution of tasks.
- Develop, implement, and refine standard operating procedures (SOPs) for efficiency and consistency.
- Identify and implement process improvements to enhance productivity.
- Ensure compliance with company policies and best practices.
- Supervise, mentor, and support a team of virtual assistants.
- Establish performance benchmarks and track key metrics.
- Conduct regular performance evaluations and provide coaching for continuous improvement.
- Develop and facilitate training programs to enhance team skills and knowledge.
- Act as the primary liaison between clients and the virtual assistant team.
- Understand client needs and ensure proper resource allocation.
- Address client concerns, ensuring high satisfaction and retention.
- Monitor client feedback and implement service improvements.
- Maintain accurate records of team performance, task completion, and client satisfaction.
- Prepare and analyze reports on productivity, efficiency, and operational success.
- Utilize project management and communication tools for streamlined coordination.
- Oversee task delegation, workload distribution, and scheduling.
- Proven experience as an Operations Manager, Virtual Assistant Manager, or similar leadership role.
- Strong organizational and problem-solving skills with the ability to optimize workflows.
- Excellent communication and leadership abilities to manage remote teams effectively.
- Proficiency in project management tools (e.g., Asana, Trello, ClickUp, Slack).
- Tech-savvy with experience in CRM systems, automation tools, and data analysis.
- High level of professionalism, discretion, and adaptability in a virtual work environment.
- Experience in business operations, customer service, or administrative support.
- Knowledge of remote team management best practices.
- Background in executive assistance, marketing, or sales support.
Patra Corporation is an equal opportunity employer committed to celebrating diversity and creating a safe and inclusive environment for all employees.
About Patra
Patra Corporation is the worldwide leader in insurance back-office and account management business process outsourcing. Patra offers a wide range of services designed to lower costs, reduce risk and improve employee productivity through the transfer of account management and business support functions, such as policy checking, certificate issuance, eligibility processing, quality control and account audits, to operation centers in the US, India, and the Philippines.
Core Duties
We are seeking an experienced and results-driven Virtual Assistant Operations Manager to oversee and optimize the daily operations of our virtual assistant team. This role requires strong leadership, process improvement skills, and operational oversight to ensure high performance, efficiency, and exceptional client service. The ideal candidate will have experience in remote team management, workflow optimization, and performance monitoring.
Key Responsibilities
Operations & Process Management
Patra Corporation is an equal opportunity employer committed to celebrating diversity and creating a safe and inclusive environment for all employees.
Patra Corporation is the worldwide leader in insurance back-office and account management business process outsourcing. Patra offers a wide range of services designed to lower costs, reduce risk and improve employee productivity through the transfer of account management and business support functions, such as policy checking, certificate issuance, eligibility processing, quality control and account audits, to operation centers in the US, India, and the Philippines.
Core Duties
We are seeking an experienced and results-driven Virtual Assistant Operations Manager to oversee and optimize the daily operations of our virtual assistant team. This role requires strong leadership, process improvement skills, and operational oversight to ensure high performance, efficiency, and exceptional client service. The ideal candidate will have experience in remote team management, workflow optimization, and performance monitoring.
Key Responsibilities
Operations & Process Management
- Oversee the daily operations of the virtual assistant team to ensure seamless execution of tasks.
- Develop, implement, and refine standard operating procedures (SOPs) for efficiency and consistency.
- Identify and implement process improvements to enhance productivity.
- Ensure compliance with company policies and best practices.
- Supervise, mentor, and support a team of virtual assistants.
- Establish performance benchmarks and track key metrics.
- Conduct regular performance evaluations and provide coaching for continuous improvement.
- Develop and facilitate training programs to enhance team skills and knowledge.
- Act as the primary liaison between clients and the virtual assistant team.
- Understand client needs and ensure proper resource allocation.
- Address client concerns, ensuring high satisfaction and retention.
- Monitor client feedback and implement service improvements.
- Maintain accurate records of team performance, task completion, and client satisfaction.
- Prepare and analyze reports on productivity, efficiency, and operational success.
- Utilize project management and communication tools for streamlined coordination.
- Oversee task delegation, workload distribution, and scheduling.
- Proven experience as an Operations Manager, Virtual Assistant Manager, or similar leadership role.
- Strong organizational and problem-solving skills with the ability to optimize workflows.
- Excellent communication and leadership abilities to manage remote teams effectively.
- Proficiency in project management tools (e.g., Asana, Trello, ClickUp, Slack).
- Tech-savvy with experience in CRM systems, automation tools, and data analysis.
- High level of professionalism, discretion, and adaptability in a virtual work environment.
- Experience in business operations, customer service, or administrative support.
- Knowledge of remote team management best practices.
- Background in executive assistance, marketing, or sales support.
Patra Corporation is an equal opportunity employer committed to celebrating diversity and creating a safe and inclusive environment for all employees.