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Quality Assurance Manager

Salary undisclosed

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The QC Manager is responsible for ensuring smooth functioning of Quality Compliance function in client processes

while ensuring that internal and client compliance requirements are met and assisting in driving incremental

improvements.

Description for Internal Candidates

o At least 2 years Quality Manager experience from his most recent role (QA role should not older

than 2021)

o Domain: heavy in Contact Center, Insurance background

o Experience in managing multiple campaigns with at least 5 supervisory role direct reports

  • o Expert in analytics for Transactional Quality, CSAT and NPS

The QC Manager is responsible for ensuring smooth functioning of Quality Compliance function in client processes

while ensuring that internal and client compliance requirements are met and assisting in driving incremental

improvements.

Description for Internal Candidates

o At least 2 years Quality Manager experience from his most recent role (QA role should not older

than 2021)

o Domain: heavy in Contact Center, Insurance background

o Experience in managing multiple campaigns with at least 5 supervisory role direct reports

  • o Expert in analytics for Transactional Quality, CSAT and NPS