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CUSTOMER SERVICE ASSOCIATE (LOCAL) | DAYSHIFT

Salary undisclosed

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WHY JOIN OUR TRANSEC TEAM?

  • HMO, life insurance, and incentives
  • Represent one of the top leading brands in PH
  • Non-toxic account with real work-life balance

JOB OBJECTIVE

Assist customers regarding their general inquiries, orders, and follow ups across various communication channels. The position also includes coordination with the in-house team of our client.

WHAT YOU WILL DO:

  • Answer incoming calls from customers ranging from product information, price inquiries, complaints, delivery follow-ups, etc.
  • Accurately log all incoming calls in the CRM (customer relationship management) system for proper documentation.
  • Efficiently and effectively identify concerns and provide the necessary solutions where applicable.
  • Coordinate with several branches and departments to resolve customer concerns and/or requests.
  • Ensure pending concerns are attended to in a timely manner and escalate as needed.

WHAT YOU NEED TO HAVE:

  • Must have undergone at least 2nd year of college level.
  • Must have at least 6 months experience in customer service.
  • Good communication skills, both written and oral in both English and Filipino.
  • Basic knowledge in using Microsoft Word and Excel.

WHY JOIN OUR TRANSEC TEAM?

  • HMO, life insurance, and incentives
  • Represent one of the top leading brands in PH
  • Non-toxic account with real work-life balance

JOB OBJECTIVE

Assist customers regarding their general inquiries, orders, and follow ups across various communication channels. The position also includes coordination with the in-house team of our client.

WHAT YOU WILL DO:

  • Answer incoming calls from customers ranging from product information, price inquiries, complaints, delivery follow-ups, etc.
  • Accurately log all incoming calls in the CRM (customer relationship management) system for proper documentation.
  • Efficiently and effectively identify concerns and provide the necessary solutions where applicable.
  • Coordinate with several branches and departments to resolve customer concerns and/or requests.
  • Ensure pending concerns are attended to in a timely manner and escalate as needed.â €

WHAT YOU NEED TO HAVE:

  • Must have undergone at least 2nd year of college level.
  • Must have at least 6 months experience in customer service.
  • Good communication skills, both written and oral in both English and Filipino.
  • Basic knowledge in using Microsoft Word and Excel.