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Technical Support

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Position – Technical Support

Company – Confidential

Location – Makati, Philippines

Job Type - 6 Months Extendable and renewable contract

Work Mode - Onsite

Shift – 8.30AM – 5.30PM (Day shift)/ Mon - Fri

Job Description

  • Responsible for providing technical support for the bank mobile application. This role involves troubleshooting and resolving technical issues, coordinating with various stakeholders, and ensuring a high level of customer satisfaction.
  • Work closely with technology partner Backbase, the bank's IT group PCCI, and other internal teams to ensure prompt and effective resolution of support tickets.

Qualifications:

  • At least 3 years of experience in technical support, with a focus on mobile applications or digital banking.
  • Strong knowledge of ticketing systems, problem management, and incident resolution processes.
  • Experience working with technology partners and cross-functional teams.
  • Excellent communication, analytical, and problem-solving skills.
  • Ability to manage multiple priorities and work effectively under pressure.
  • Preferred Certifications:
  • ITIL Foundation Certification
  • Certified Support Professional (CSP)
  • Certified Help Desk Professional (CHDP)

Position – Technical Support

Company – Confidential

Location – Makati, Philippines

Job Type - 6 Months Extendable and renewable contract

Work Mode - Onsite

Shift – 8.30AM – 5.30PM (Day shift)/ Mon - Fri

Job Description

  • Responsible for providing technical support for the bank mobile application. This role involves troubleshooting and resolving technical issues, coordinating with various stakeholders, and ensuring a high level of customer satisfaction.
  • Work closely with technology partner Backbase, the bank's IT group PCCI, and other internal teams to ensure prompt and effective resolution of support tickets.

Qualifications:

  • At least 3 years of experience in technical support, with a focus on mobile applications or digital banking.
  • Strong knowledge of ticketing systems, problem management, and incident resolution processes.
  • Experience working with technology partners and cross-functional teams.
  • Excellent communication, analytical, and problem-solving skills.
  • Ability to manage multiple priorities and work effectively under pressure.
  • Preferred Certifications:
  • ITIL Foundation Certification
  • Certified Support Professional (CSP)
  • Certified Help Desk Professional (CHDP)