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Position – Technical Support
Company – Confidential
Location – Makati, Philippines
Job Type - 6 Months Extendable and renewable contract
Work Mode - Onsite
Shift – 8.30AM – 5.30PM (Day shift)/ Mon - Fri
Job Description
- Responsible for providing technical support for the bank mobile application. This role involves troubleshooting and resolving technical issues, coordinating with various stakeholders, and ensuring a high level of customer satisfaction.
- Work closely with technology partner Backbase, the bank's IT group PCCI, and other internal teams to ensure prompt and effective resolution of support tickets.
Qualifications:
- At least 3 years of experience in technical support, with a focus on mobile applications or digital banking.
- Strong knowledge of ticketing systems, problem management, and incident resolution processes.
- Experience working with technology partners and cross-functional teams.
- Excellent communication, analytical, and problem-solving skills.
- Ability to manage multiple priorities and work effectively under pressure.
- Preferred Certifications:
- ITIL Foundation Certification
- Certified Support Professional (CSP)
- Certified Help Desk Professional (CHDP)
Position – Technical Support
Company – Confidential
Location – Makati, Philippines
Job Type - 6 Months Extendable and renewable contract
Work Mode - Onsite
Shift – 8.30AM – 5.30PM (Day shift)/ Mon - Fri
Job Description
- Responsible for providing technical support for the bank mobile application. This role involves troubleshooting and resolving technical issues, coordinating with various stakeholders, and ensuring a high level of customer satisfaction.
- Work closely with technology partner Backbase, the bank's IT group PCCI, and other internal teams to ensure prompt and effective resolution of support tickets.
Qualifications:
- At least 3 years of experience in technical support, with a focus on mobile applications or digital banking.
- Strong knowledge of ticketing systems, problem management, and incident resolution processes.
- Experience working with technology partners and cross-functional teams.
- Excellent communication, analytical, and problem-solving skills.
- Ability to manage multiple priorities and work effectively under pressure.
- Preferred Certifications:
- ITIL Foundation Certification
- Certified Support Professional (CSP)
- Certified Help Desk Professional (CHDP)