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Our expectations
Our values are a pivotal component to being the chosen real estate expert and strategic advisor to the leading owners, occupiers and investors around the world.
Support our People
Financial Delegation
The position has no set financial delegation.The CMG JBS Director of Operations and/or Manager of Operations must approve all financial expenditures.
Key Internal Relationships
This position:
This position:
PROVIDING SUPERIOR CLIENT SERVICE
Knowledge
Work Productivity
Our values are a pivotal component to being the chosen real estate expert and strategic advisor to the leading owners, occupiers and investors around the world.
Support our People
- Our employees are our most valuable resource.
- We want to attract, develop and retain the best people.
- We determine our success by the value we produce for our clients.
- We want to be our client’s trusted advisor and preferred business partner.
- We always strive to be the best in everything we do.
- Behave at all times in accordance with JLL’s policies and procedures and report any concerns to your line manager.
- Work in a safe manner, in compliance with all relevant Occupational Health and Safety requirements.
- Comply with JLL’s Quality and Risk Management Systems.
- Proactively pursue ongoing personal growth and professional development
- Behave in a manner that results in a workplace free of discrimination, harassment, and intimidation and bullying.
- Carry out all duties as set out in this position description, and other work as directed by your Manager, in line with your ability to do so in a safe and competent manner
Financial Delegation
The position has no set financial delegation.The CMG JBS Director of Operations and/or Manager of Operations must approve all financial expenditures.
Key Internal Relationships
This position:
- Reports to the Assigned Manager on daily issues/queries, identified risks or concerns or if requiring assistance.
- Interacts with the team to share knowledge and contribute to continual improvement of the team.
- Interacts and builds a high level of rapport with internal CMG JBS teams and Manager for Operations to achieve our vision and strategic goals.
This position:
- Liaises with Valuers regarding documentation or file clarification.
- Contacts external parties as directed by the Valuer or business stakeholder.
PROVIDING SUPERIOR CLIENT SERVICE
- Efficiently manages time to meet required timeframes and obligations relating to the provision of quality client service.
- Appropriately and correctly uses all internal systems, processes and policies.
- All work is completed to required standards ensuring accuracy and compliance with any relevant industry and client requirements.
- At all times ensures a ‘client first’ attitude is displayed when undertaking the role, including the provision of high-quality service to internal and external client
- Answer inbound calls and all other client requests as required, assisting clients and responding to client requests where appropriate and in a timely manner.
- Ongoing monitoring and management of all internal systems through the entire workflow lifecycle.
- Monitor own performance against set KPIs and adjust work processes as required in order to meet KPIs.
- Other duties within safety and competency parameters, as directed by your assigned Manager, from time to time.
- Conduct all activities in accordance with the Company’s Quality management system.
- Tertiary qualifications in valuation or a property related discipline.
- Intermediate skills in MS Outlook, MS Office, MS Windows and Internet.
- Intermediate skills or knowledge on Database or CRM Systems.
- High interest in learning Real Estate especially Valuation Report formatting or writing
Knowledge
- Knowledge in related valuations / real estate discipline is advantage but not required.
- Knowledge in administrative role is advantage.
- Knowledge and understanding of general accounting or Finance is an advantage.
- Knowledge in data and job management is an advantage.
- Demonstrated time management skills, with proven ability to deliver results within deadline.
- Demonstrated customer service skills, with the ability to communicate effectively with a diverse range of internal and external clients.
- High computer literacy skills, including the ability to effectively and accurately use (or the ability to quickly learn to use) but not limited to:
- Microsoft Office programs (Word, Outlook, Excel)
- ValuePRO/Totom System
- Client online systems (VMS, Valuation Exchange, Valocity)
- Industrial Programs (RP Data, Pricefinder, Landgate, SAI Global, PDS Live)
- Ability to manage own time and workflow effectively to meet/exceed turnaround times and deadlines.
- Ability to deal with challenging KPIs and factors outside own control.
- Ability to work within a busy ‘open plan’ office environment and continue to focus on work despite interruptions.
- Ability to work with attention to detail and high degree of accuracy
- Ability to respond to urgent requests in a calm and professional manner.
- Ability to work with Team Leader to improve efficiency of individual and teamwork processes and approaches.
- Experience in related valuations / real estate discipline is advantage but not required.
- Experience in administrative role is advantage.
- Experience and understanding of general accounting or Finance is an advantage.
- Experience in data and job management is an advantage.
Work Productivity
- Job to be completed within 30-45 mins of receiving the job (100% or up Productivity)
- All contact (emails, phone calls, MS Teams, LIXI, client system notifications, etc) for specific property requests are recorded within each corresponding property’s job history within Totom – 100% compliant
- All valuation files are updated daily on various systems with current action and delay notifications. Notes to be accurate and contain full and relevant action taken and next steps required.
- Monitor client systems and provide meaningful communication on valuation requests.
- All daily work received, has been processed with relevant updates.
- Feedback from your assigned Manager and the wider Risk team is positive.
- Feedback from Valuers, other staff within our department and the greater JLL community is positive.
- Demonstrate initiative to provide assistance to others during quieter workflow periods.
- All valuation jobs to be completed within set time KPI’S whilst maintaining 95% accuracy and attention to detail.
- Feedback from compliance must be recorded on procedures to address any quality issues for continuous improvement.
- All valuation jobs have the correct service type requested within the online platforms
- Work with State Managers to ensure all valuation jobs are assigned to the Valuer with the correct qualifications, location and/or skills.
- Work allocated to a valuer is fully completed and meets internal requirement as well external industry standards
- All workplace incidents, hazards, risks and opportunities for improvement are appropriately reported.
- Identifies areas where service quality can be improved and actively participates in initiatives to deliver improvements
- Conveys any identified opportunities for new business to Manager and participates in establishing and maintaining client relationships were required.
Our expectations
Our values are a pivotal component to being the chosen real estate expert and strategic advisor to the leading owners, occupiers and investors around the world.
Support our People
Financial Delegation
The position has no set financial delegation.The CMG JBS Director of Operations and/or Manager of Operations must approve all financial expenditures.
Key Internal Relationships
This position:
This position:
PROVIDING SUPERIOR CLIENT SERVICE
Knowledge
Work Productivity
Our values are a pivotal component to being the chosen real estate expert and strategic advisor to the leading owners, occupiers and investors around the world.
Support our People
- Our employees are our most valuable resource.
- We want to attract, develop and retain the best people.
- We determine our success by the value we produce for our clients.
- We want to be our client’s trusted advisor and preferred business partner.
- We always strive to be the best in everything we do.
- Behave at all times in accordance with JLL’s policies and procedures and report any concerns to your line manager.
- Work in a safe manner, in compliance with all relevant Occupational Health and Safety requirements.
- Comply with JLL’s Quality and Risk Management Systems.
- Proactively pursue ongoing personal growth and professional development
- Behave in a manner that results in a workplace free of discrimination, harassment, and intimidation and bullying.
- Carry out all duties as set out in this position description, and other work as directed by your Manager, in line with your ability to do so in a safe and competent manner
Financial Delegation
The position has no set financial delegation.The CMG JBS Director of Operations and/or Manager of Operations must approve all financial expenditures.
Key Internal Relationships
This position:
- Reports to the Assigned Manager on daily issues/queries, identified risks or concerns or if requiring assistance.
- Interacts with the team to share knowledge and contribute to continual improvement of the team.
- Interacts and builds a high level of rapport with internal CMG JBS teams and Manager for Operations to achieve our vision and strategic goals.
This position:
- Liaises with Valuers regarding documentation or file clarification.
- Contacts external parties as directed by the Valuer or business stakeholder.
PROVIDING SUPERIOR CLIENT SERVICE
- Efficiently manages time to meet required timeframes and obligations relating to the provision of quality client service.
- Appropriately and correctly uses all internal systems, processes and policies.
- All work is completed to required standards ensuring accuracy and compliance with any relevant industry and client requirements.
- At all times ensures a ‘client first’ attitude is displayed when undertaking the role, including the provision of high-quality service to internal and external client
- Answer inbound calls and all other client requests as required, assisting clients and responding to client requests where appropriate and in a timely manner.
- Ongoing monitoring and management of all internal systems through the entire workflow lifecycle.
- Monitor own performance against set KPIs and adjust work processes as required in order to meet KPIs.
- Other duties within safety and competency parameters, as directed by your assigned Manager, from time to time.
- Conduct all activities in accordance with the Company’s Quality management system.
- Tertiary qualifications in valuation or a property related discipline.
- Intermediate skills in MS Outlook, MS Office, MS Windows and Internet.
- Intermediate skills or knowledge on Database or CRM Systems.
- High interest in learning Real Estate especially Valuation Report formatting or writing
Knowledge
- Knowledge in related valuations / real estate discipline is advantage but not required.
- Knowledge in administrative role is advantage.
- Knowledge and understanding of general accounting or Finance is an advantage.
- Knowledge in data and job management is an advantage.
- Demonstrated time management skills, with proven ability to deliver results within deadline.
- Demonstrated customer service skills, with the ability to communicate effectively with a diverse range of internal and external clients.
- High computer literacy skills, including the ability to effectively and accurately use (or the ability to quickly learn to use) but not limited to:
- Microsoft Office programs (Word, Outlook, Excel)
- ValuePRO/Totom System
- Client online systems (VMS, Valuation Exchange, Valocity)
- Industrial Programs (RP Data, Pricefinder, Landgate, SAI Global, PDS Live)
- Ability to manage own time and workflow effectively to meet/exceed turnaround times and deadlines.
- Ability to deal with challenging KPIs and factors outside own control.
- Ability to work within a busy ‘open plan’ office environment and continue to focus on work despite interruptions.
- Ability to work with attention to detail and high degree of accuracy
- Ability to respond to urgent requests in a calm and professional manner.
- Ability to work with Team Leader to improve efficiency of individual and teamwork processes and approaches.
- Experience in related valuations / real estate discipline is advantage but not required.
- Experience in administrative role is advantage.
- Experience and understanding of general accounting or Finance is an advantage.
- Experience in data and job management is an advantage.
Work Productivity
- Job to be completed within 30-45 mins of receiving the job (100% or up Productivity)
- All contact (emails, phone calls, MS Teams, LIXI, client system notifications, etc) for specific property requests are recorded within each corresponding property’s job history within Totom – 100% compliant
- All valuation files are updated daily on various systems with current action and delay notifications. Notes to be accurate and contain full and relevant action taken and next steps required.
- Monitor client systems and provide meaningful communication on valuation requests.
- All daily work received, has been processed with relevant updates.
- Feedback from your assigned Manager and the wider Risk team is positive.
- Feedback from Valuers, other staff within our department and the greater JLL community is positive.
- Demonstrate initiative to provide assistance to others during quieter workflow periods.
- All valuation jobs to be completed within set time KPI’S whilst maintaining 95% accuracy and attention to detail.
- Feedback from compliance must be recorded on procedures to address any quality issues for continuous improvement.
- All valuation jobs have the correct service type requested within the online platforms
- Work with State Managers to ensure all valuation jobs are assigned to the Valuer with the correct qualifications, location and/or skills.
- Work allocated to a valuer is fully completed and meets internal requirement as well external industry standards
- All workplace incidents, hazards, risks and opportunities for improvement are appropriately reported.
- Identifies areas where service quality can be improved and actively participates in initiatives to deliver improvements
- Conveys any identified opportunities for new business to Manager and participates in establishing and maintaining client relationships were required.