Assistant Manager - Sales and Retention
Salary undisclosed
Checking job availability...
Original
Simplified
Job title: Assistant Operations Manager
Account: Sales and Retention
Work set up: Onsite at Taguig
Work shift: Shifting
Salary: 55,000 – 60,000 PHP
CRITICAL REQUIREMENT:
· Minimum of 3-5 years of experience in a call center or customer service environment, with a proven track record in sales and retention management.
· College graduate
About the Role:
As the Assistant Operations Manager for Sales & Retention at Firstsource Solutions
Limited, you will play a key role in driving the sales and retention performance of our call
centre operations in Taguig City, Metro Manila. In this full-time role, you will work closely with
the Operations Manager to oversee the day-to-day activities of our sales and retention teams,
ensuring that we provide exceptional service to our customers while meeting performance
targets.
What You’ll Be Doing:
Assist the Operations Manager in planning, organizing, and directing the daily
operations of the sales and retention teams.
Monitor, analyze, and report on team performance metrics, identifying areas for
improvement and implementing strategies to increase sales and customer retention.
Provide ongoing coaching and training to team leaders and agents to enhance their skills
and improve performance.
Collaborate with other departments to ensure smooth integration of sales and retention
activities, optimizing overall operational efficiency.
Address operational issues or challenges promptly to minimize impact on team
performance and customer experience.
Contribute to the development and implementation of new sales and retention initiatives,
aligned with business objectives.
Ensure compliance with all relevant policies, procedures, and regulatory requirements.
What We’re Looking For:
Experience: Minimum of 3-5 years of experience in a call center or customer service
environment, with a proven track record in sales and retention management.
Skills:
o Strong leadership and interpersonal skills.
o Excellent communication skills, both verbal and written.
o Proficiency in data analysis and performance management.
o Ability to thrive in a fast-paced, dynamic environment and adapt to changing
priorities.
o Strong problem-solving and decision-making abilities.
What We Offer:
we are committed to providing a supportive and rewarding
work environment. In addition to a competitive salary, we offer:
Comprehensive health insurance coverage.
Generous paid time off and holiday leave.
Opportunities for career development and advancement.
A collaborative and inclusive company culture.
Modern, well-equipped work facilities.
About Us:
We are a leading global provider of business process management
services, with a strong presence in the Philippines. We are dedicated to delivering exceptional
customer experiences and driving business growth for our clients. Guided by our core values of
innovation, integrity, and customer focus, we continue to set industry standards and foster a
positive, dynamic work environment.
We are proud to be an equal opportunity employer and encourage individuals from all
backgrounds to apply.
Account: Sales and Retention
Work set up: Onsite at Taguig
Work shift: Shifting
Salary: 55,000 – 60,000 PHP
CRITICAL REQUIREMENT:
· Minimum of 3-5 years of experience in a call center or customer service environment, with a proven track record in sales and retention management.
· College graduate
About the Role:
As the Assistant Operations Manager for Sales & Retention at Firstsource Solutions
Limited, you will play a key role in driving the sales and retention performance of our call
centre operations in Taguig City, Metro Manila. In this full-time role, you will work closely with
the Operations Manager to oversee the day-to-day activities of our sales and retention teams,
ensuring that we provide exceptional service to our customers while meeting performance
targets.
What You’ll Be Doing:
Assist the Operations Manager in planning, organizing, and directing the daily
operations of the sales and retention teams.
Monitor, analyze, and report on team performance metrics, identifying areas for
improvement and implementing strategies to increase sales and customer retention.
Provide ongoing coaching and training to team leaders and agents to enhance their skills
and improve performance.
Collaborate with other departments to ensure smooth integration of sales and retention
activities, optimizing overall operational efficiency.
Address operational issues or challenges promptly to minimize impact on team
performance and customer experience.
Contribute to the development and implementation of new sales and retention initiatives,
aligned with business objectives.
Ensure compliance with all relevant policies, procedures, and regulatory requirements.
What We’re Looking For:
Experience: Minimum of 3-5 years of experience in a call center or customer service
environment, with a proven track record in sales and retention management.
Skills:
o Strong leadership and interpersonal skills.
o Excellent communication skills, both verbal and written.
o Proficiency in data analysis and performance management.
o Ability to thrive in a fast-paced, dynamic environment and adapt to changing
priorities.
o Strong problem-solving and decision-making abilities.
What We Offer:
we are committed to providing a supportive and rewarding
work environment. In addition to a competitive salary, we offer:
Comprehensive health insurance coverage.
Generous paid time off and holiday leave.
Opportunities for career development and advancement.
A collaborative and inclusive company culture.
Modern, well-equipped work facilities.
About Us:
We are a leading global provider of business process management
services, with a strong presence in the Philippines. We are dedicated to delivering exceptional
customer experiences and driving business growth for our clients. Guided by our core values of
innovation, integrity, and customer focus, we continue to set industry standards and foster a
positive, dynamic work environment.
We are proud to be an equal opportunity employer and encourage individuals from all
backgrounds to apply.
Job title: Assistant Operations Manager
Account: Sales and Retention
Work set up: Onsite at Taguig
Work shift: Shifting
Salary: 55,000 – 60,000 PHP
CRITICAL REQUIREMENT:
· Minimum of 3-5 years of experience in a call center or customer service environment, with a proven track record in sales and retention management.
· College graduate
About the Role:
As the Assistant Operations Manager for Sales & Retention at Firstsource Solutions
Limited, you will play a key role in driving the sales and retention performance of our call
centre operations in Taguig City, Metro Manila. In this full-time role, you will work closely with
the Operations Manager to oversee the day-to-day activities of our sales and retention teams,
ensuring that we provide exceptional service to our customers while meeting performance
targets.
What You’ll Be Doing:
Assist the Operations Manager in planning, organizing, and directing the daily
operations of the sales and retention teams.
Monitor, analyze, and report on team performance metrics, identifying areas for
improvement and implementing strategies to increase sales and customer retention.
Provide ongoing coaching and training to team leaders and agents to enhance their skills
and improve performance.
Collaborate with other departments to ensure smooth integration of sales and retention
activities, optimizing overall operational efficiency.
Address operational issues or challenges promptly to minimize impact on team
performance and customer experience.
Contribute to the development and implementation of new sales and retention initiatives,
aligned with business objectives.
Ensure compliance with all relevant policies, procedures, and regulatory requirements.
What We’re Looking For:
Experience: Minimum of 3-5 years of experience in a call center or customer service
environment, with a proven track record in sales and retention management.
Skills:
o Strong leadership and interpersonal skills.
o Excellent communication skills, both verbal and written.
o Proficiency in data analysis and performance management.
o Ability to thrive in a fast-paced, dynamic environment and adapt to changing
priorities.
o Strong problem-solving and decision-making abilities.
What We Offer:
we are committed to providing a supportive and rewarding
work environment. In addition to a competitive salary, we offer:
Comprehensive health insurance coverage.
Generous paid time off and holiday leave.
Opportunities for career development and advancement.
A collaborative and inclusive company culture.
Modern, well-equipped work facilities.
About Us:
We are a leading global provider of business process management
services, with a strong presence in the Philippines. We are dedicated to delivering exceptional
customer experiences and driving business growth for our clients. Guided by our core values of
innovation, integrity, and customer focus, we continue to set industry standards and foster a
positive, dynamic work environment.
We are proud to be an equal opportunity employer and encourage individuals from all
backgrounds to apply.
Account: Sales and Retention
Work set up: Onsite at Taguig
Work shift: Shifting
Salary: 55,000 – 60,000 PHP
CRITICAL REQUIREMENT:
· Minimum of 3-5 years of experience in a call center or customer service environment, with a proven track record in sales and retention management.
· College graduate
About the Role:
As the Assistant Operations Manager for Sales & Retention at Firstsource Solutions
Limited, you will play a key role in driving the sales and retention performance of our call
centre operations in Taguig City, Metro Manila. In this full-time role, you will work closely with
the Operations Manager to oversee the day-to-day activities of our sales and retention teams,
ensuring that we provide exceptional service to our customers while meeting performance
targets.
What You’ll Be Doing:
Assist the Operations Manager in planning, organizing, and directing the daily
operations of the sales and retention teams.
Monitor, analyze, and report on team performance metrics, identifying areas for
improvement and implementing strategies to increase sales and customer retention.
Provide ongoing coaching and training to team leaders and agents to enhance their skills
and improve performance.
Collaborate with other departments to ensure smooth integration of sales and retention
activities, optimizing overall operational efficiency.
Address operational issues or challenges promptly to minimize impact on team
performance and customer experience.
Contribute to the development and implementation of new sales and retention initiatives,
aligned with business objectives.
Ensure compliance with all relevant policies, procedures, and regulatory requirements.
What We’re Looking For:
Experience: Minimum of 3-5 years of experience in a call center or customer service
environment, with a proven track record in sales and retention management.
Skills:
o Strong leadership and interpersonal skills.
o Excellent communication skills, both verbal and written.
o Proficiency in data analysis and performance management.
o Ability to thrive in a fast-paced, dynamic environment and adapt to changing
priorities.
o Strong problem-solving and decision-making abilities.
What We Offer:
we are committed to providing a supportive and rewarding
work environment. In addition to a competitive salary, we offer:
Comprehensive health insurance coverage.
Generous paid time off and holiday leave.
Opportunities for career development and advancement.
A collaborative and inclusive company culture.
Modern, well-equipped work facilities.
About Us:
We are a leading global provider of business process management
services, with a strong presence in the Philippines. We are dedicated to delivering exceptional
customer experiences and driving business growth for our clients. Guided by our core values of
innovation, integrity, and customer focus, we continue to set industry standards and foster a
positive, dynamic work environment.
We are proud to be an equal opportunity employer and encourage individuals from all
backgrounds to apply.