Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Technical Escalation Specialist

Salary undisclosed
Checking job availability...
Original
Simplified
  • Handle customer inquiries via calls, emails, or chats
  • Troubleshoot a variety of technical issues.
  • Provide clear step-by-step assistance
  • Identify root causes of problems using diagnostic tools
  • Document and track technical issues
  • Escalate complex problems to higher-level support
  • Offer expert product guidance and usage tips
  • Stay updated on product changes and common issues
  • Regularly update knowledge base articles
  • Accurately document customer interactions
  • Report recurring issues and trends
  • Strive to ensure customer satisfaction with each interaction
  • Meet performance metrics and service level agreements (KPIs and SLAs)
  • Handle multiple interactions efficiently
  • Engage in ongoing training and self-improvement
  • Improve communication, patience, and empathy skills
  • Educate customers to prevent future technical issues

Requirements
  • 1-2 years in BPO with technical support or customer service experience (B2B experience is a plus)
  • At least 6 months experience in technical support or client account management.
  • Experience of troubleshooting hardware, software, network issues, or SaaS products
  • High technical aptitude for troubleshooting complex issues across various platforms
  • Strong critical thinking and analytical skills
  • Quick comprehension of new technical concepts and updates
  • Clear verbal and written communication, explaining complex concepts simply
  • Calm and solution-focused in high-pressure situations
  • Positive attitude and willingness to learn and grow
  • Strong attention to detail and ability to prioritize tasks
  • Team-oriented with a collaborative approach to resolving issues
  • Ability to work with less supervision.
  • Ability to work in a team environment
  • Willing to work in shifting schedules
  • Willing to render overtime if needed.
  • Willing to work in-center.
  • Handle customer inquiries via calls, emails, or chats
  • Troubleshoot a variety of technical issues.
  • Provide clear step-by-step assistance
  • Identify root causes of problems using diagnostic tools
  • Document and track technical issues
  • Escalate complex problems to higher-level support
  • Offer expert product guidance and usage tips
  • Stay updated on product changes and common issues
  • Regularly update knowledge base articles
  • Accurately document customer interactions
  • Report recurring issues and trends
  • Strive to ensure customer satisfaction with each interaction
  • Meet performance metrics and service level agreements (KPIs and SLAs)
  • Handle multiple interactions efficiently
  • Engage in ongoing training and self-improvement
  • Improve communication, patience, and empathy skills
  • Educate customers to prevent future technical issues

Requirements
  • 1-2 years in BPO with technical support or customer service experience (B2B experience is a plus)
  • At least 6 months experience in technical support or client account management.
  • Experience of troubleshooting hardware, software, network issues, or SaaS products
  • High technical aptitude for troubleshooting complex issues across various platforms
  • Strong critical thinking and analytical skills
  • Quick comprehension of new technical concepts and updates
  • Clear verbal and written communication, explaining complex concepts simply
  • Calm and solution-focused in high-pressure situations
  • Positive attitude and willingness to learn and grow
  • Strong attention to detail and ability to prioritize tasks
  • Team-oriented with a collaborative approach to resolving issues
  • Ability to work with less supervision.
  • Ability to work in a team environment
  • Willing to work in shifting schedules
  • Willing to render overtime if needed.
  • Willing to work in-center.