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IT Support Manager

Salary undisclosed

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D.TRADING Company , a leading player in the energy products trading market, announces a vacancy for Senior IT Support Engineer, Kyiv.

Responsibilities

  • processing requests and identifying the needs of end consumers;
  • IT incident case resolution and troubleshooting;
  • consulting on the functioning of IT systems;
  • IT service level management for end users;
  • monitoring the fulfillment of obligations of service providers;
  • gathering needs for IT equipment and software;
  • preparation for operation and issuance of new equipment to users;
  • accounting of equipment in a specialized system;
  • control of technical support of computer and office equipment of users;
  • connection, configuration of workstations based on Windows and Apple OS.

Requirements

  • higher technical education;
  • English - Intermediate or above;
  • 2 years of experience as a technical support engineer;
  • deep understanding of ITIL principles and practices and their application in IT service management;
  • high level of communication skills and ability to interact effectively with people;
  • strong analytical skills and ability to solve problems in a short time;
  • high level of knowledge and experience with Windows and Apple OS;
  • knowledge of the principles of client-server applications in a Microsoft domain environment;
  • experience with Service Manager System Center, Active Directory, IBM Tivoli;
  • experience working with remote access tools;
  • MS Excel, MS PowerPoint;
  • Experience with virtualization and cloud solutions (will be an advantage).

Working Conditions

  • work in a modern business center "UNIT.City", Kyiv (office work);
  • booking option;
  • decent salary;
  • training at the DTEK Academy (online courses, classroom trainings, master classes, closed clubs, professional communities);
  • energetic and friendly team.
D.TRADING Company , a leading player in the energy products trading market, announces a vacancy for Senior IT Support Engineer, Kyiv.

Responsibilities

  • processing requests and identifying the needs of end consumers;
  • IT incident case resolution and troubleshooting;
  • consulting on the functioning of IT systems;
  • IT service level management for end users;
  • monitoring the fulfillment of obligations of service providers;
  • gathering needs for IT equipment and software;
  • preparation for operation and issuance of new equipment to users;
  • accounting of equipment in a specialized system;
  • control of technical support of computer and office equipment of users;
  • connection, configuration of workstations based on Windows and Apple OS.

Requirements

  • higher technical education;
  • English - Intermediate or above;
  • 2 years of experience as a technical support engineer;
  • deep understanding of ITIL principles and practices and their application in IT service management;
  • high level of communication skills and ability to interact effectively with people;
  • strong analytical skills and ability to solve problems in a short time;
  • high level of knowledge and experience with Windows and Apple OS;
  • knowledge of the principles of client-server applications in a Microsoft domain environment;
  • experience with Service Manager System Center, Active Directory, IBM Tivoli;
  • experience working with remote access tools;
  • MS Excel, MS PowerPoint;
  • Experience with virtualization and cloud solutions (will be an advantage).

Working Conditions

  • work in a modern business center "UNIT.City", Kyiv (office work);
  • booking option;
  • decent salary;
  • training at the DTEK Academy (online courses, classroom trainings, master classes, closed clubs, professional communities);
  • energetic and friendly team.