Community Happiness and Retention Assistant
Salary undisclosed
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Position Title: Community Happiness and Retention Assistant
Full Time
Number of hours of work per week: 40
Time zone and schedule for the Contractor: 9:00-5:00 CT
Specific Responsibilities:
- Call the following customers - goal is to save at least 50 customers a month:
- Call customers who are one-time purchasers and try convincing them to move to a subscription
- Call customers that have recently churned and try to get them to resubscribe
- Call customers who have a high risk of churning to get them to stay
- Call customers after their first order and close to their second recurring order to ask for feedback
- Take meticulous notes after the calls in our CRM
- Assist with social media and community engagement daily (commenting, liking, responding to DMs, actively managing FB community)
- Repost and engage with anyone who posts about the company (Instagram, TikTok and FB)
Required Qualifications:
- Excellent English for speaking on the phone to customers
- Excellent written communication and able to present our brand in a welcoming way
- Extremely self motivated and proactive in all areas of work
- Extremely detail oriented, and meticulous communication skill
- Experience working on social media platforms including Instagram, Facebook, TikTok, and email
Position Title: Community Happiness and Retention Assistant
Full Time
Number of hours of work per week: 40
Time zone and schedule for the Contractor: 9:00-5:00 CT
Specific Responsibilities:
- Call the following customers - goal is to save at least 50 customers a month:
- Call customers who are one-time purchasers and try convincing them to move to a subscription
- Call customers that have recently churned and try to get them to resubscribe
- Call customers who have a high risk of churning to get them to stay
- Call customers after their first order and close to their second recurring order to ask for feedback
- Take meticulous notes after the calls in our CRM
- Assist with social media and community engagement daily (commenting, liking, responding to DMs, actively managing FB community)
- Repost and engage with anyone who posts about the company (Instagram, TikTok and FB)
Required Qualifications:
- Excellent English for speaking on the phone to customers
- Excellent written communication and able to present our brand in a welcoming way
- Extremely self motivated and proactive in all areas of work
- Extremely detail oriented, and meticulous communication skill
- Experience working on social media platforms including Instagram, Facebook, TikTok, and email