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SaaS Technical Support (EU/US Timezone)

Salary undisclosed

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******** IMPORTANT ***************

send the below information to [email protected]

  • Your experience in cold email
  • your expected salary in USD per month
  • your notice period
  • Your CV

*****************************************

Company Description

Pipl.ai is on a mission to revolutionize cold outreach automation tools by providing unlimited email inboxes, warm-up for all accounts, built-in prospect email verification, data enrichment, AI campaign assistance, and more. With automated personalization, translation to 140+ languages, and daily deliverability reports, Pipl.ai offers a comprehensive toolset with a simple subscription model.

Role Description

This is a full-time remote role for a Technical Support (EU/US TimeZone) at Pipl.ai. This person will be responsible for providing technical support to users, ensuring customer satisfaction, analyzing customer issues, and communicating effectively with the development team.

  • What You’ll Do:Answer user questions about our SaaS.
  • Quickly spot if an issue is a bug.
  • Write help articles and FAQs.
  • Set up CS processes

What You Need:

Technical background (can diagnose issues, not just follow scripts).

Strong spoken & written English.

Experience in SaaS support is a must

Experience in Community Building would be a plus

******** IMPORTANT ***************

send the below information to [email protected]

  • Your experience in cold email
  • your expected salary in USD per month
  • your notice period
  • Your CV

*****************************************

Company Description

Pipl.ai is on a mission to revolutionize cold outreach automation tools by providing unlimited email inboxes, warm-up for all accounts, built-in prospect email verification, data enrichment, AI campaign assistance, and more. With automated personalization, translation to 140+ languages, and daily deliverability reports, Pipl.ai offers a comprehensive toolset with a simple subscription model.

Role Description

This is a full-time remote role for a Technical Support (EU/US TimeZone) at Pipl.ai. This person will be responsible for providing technical support to users, ensuring customer satisfaction, analyzing customer issues, and communicating effectively with the development team.

  • What You’ll Do:Answer user questions about our SaaS.
  • Quickly spot if an issue is a bug.
  • Write help articles and FAQs.
  • Set up CS processes

What You Need:

✔ Technical background (can diagnose issues, not just follow scripts).

✔ Strong spoken & written English.

✔ Experience in SaaS support is a must

✔ Experience in Community Building would be a plus