Emerson’s 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Specialist I, Customer Support, you will provide excellent support to Discrete Automation – Controls and Software trade operations regarding customer support.
In this capacity, you will act as a frontline in giving solutions to customers through emails. This gives you a very vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.
If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines! Majority of the roles are currently in a hybrid working setup, and company-provided IT assets are given on your first day. Enjoy our market-competitive pay, comprehensive benefits package, well-being programs, and career development opportunities.
For This Role, You Will Need:
Bachelor’s degree in any 4-year course.
6 months of relevant experience in customer support.
Proficiency in Microsoft Office applications.
Excellent communication and typing skills.
In This Role, Your Responsibilities Will Be:
To navigate effectively within multiple tools, receivable systems, and internal processes (SAP, Oracle, Salesforce, etc.).
To enter data, orders, and items into the Business System and generate purchase requisitions.
To handle and create new accounts in Salesforce.
To provide official quotations to customers.
To attend meetings with other functional groups to discuss operations, process updates, issues, and challenges.
To acknowledge customer complaints in emails, calls, and chats and provide solutions to customers.
Who You Are:
You have a strong drive for results and exhibit passion and enthusiasm to get things done. You can efficiently carry out tasks independently and generate accurate, high-quality results. You are proactive and highly innovative in approaching problem-solving. You can proficiently communicate ideas and influence both internal and external customers. You're interpersonally savvy and able to collaborate and efficiently work with people at any level.
Emerson’s 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Specialist I, Customer Support, you will provide excellent support to Discrete Automation – Controls and Software trade operations regarding customer support.
In this capacity, you will act as a frontline in giving solutions to customers through emails. This gives you a very vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.
If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines! Majority of the roles are currently in a hybrid working setup, and company-provided IT assets are given on your first day. Enjoy our market-competitive pay, comprehensive benefits package, well-being programs, and career development opportunities.
For This Role, You Will Need:
Bachelor’s degree in any 4-year course.
6 months of relevant experience in customer support.
Proficiency in Microsoft Office applications.
Excellent communication and typing skills.
In This Role, Your Responsibilities Will Be:
To navigate effectively within multiple tools, receivable systems, and internal processes (SAP, Oracle, Salesforce, etc.).
To enter data, orders, and items into the Business System and generate purchase requisitions.
To handle and create new accounts in Salesforce.
To provide official quotations to customers.
To attend meetings with other functional groups to discuss operations, process updates, issues, and challenges.
To acknowledge customer complaints in emails, calls, and chats and provide solutions to customers.
Who You Are:
You have a strong drive for results and exhibit passion and enthusiasm to get things done. You can efficiently carry out tasks independently and generate accurate, high-quality results. You are proactive and highly innovative in approaching problem-solving. You can proficiently communicate ideas and influence both internal and external customers. You're interpersonally savvy and able to collaborate and efficiently work with people at any level.