IT Solution Expert
Salary undisclosed
Checking job availability...
Original
Simplified
MAKE HISTORY!
At PMI, we’ve chosen to do something incredible.
We’re totally transforming our business and building our future on smoke-free products with the power to deliver a smoke-free future.
With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and you will have the space to move your career forward in many different areas/directions.
What’s the purpose of this role?
Responsible for managing the day-to-day operations of Success Factor – Compensation and Operation Skills Management. This role ensures compliance with SLAs, handles service requests, and manages routine incidents. They are also involved in vendor coordination and participate in service improvement efforts.
Your day-to-day
Operational Service Management
We Believe PMI IT’s True Strength Is Fuelled By Our People, And That Our Success Depends On Them Coming To Work Every Single Day With a Sense Of Purpose And An Appetite For Progress. We Are a People First Organisation Committed To Providing You With First-class Employee Journey. Here’s a Glimpse Of What’s In It For You Upon Joining Us
Together, let’s deliver a smoke free future.
8884
At PMI, we’ve chosen to do something incredible.
We’re totally transforming our business and building our future on smoke-free products with the power to deliver a smoke-free future.
With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and you will have the space to move your career forward in many different areas/directions.
What’s the purpose of this role?
Responsible for managing the day-to-day operations of Success Factor – Compensation and Operation Skills Management. This role ensures compliance with SLAs, handles service requests, and manages routine incidents. They are also involved in vendor coordination and participate in service improvement efforts.
Your day-to-day
Operational Service Management
- Manage the delivery of Success Factor – Compensation and Operation Skills Management services, ensuring they operate efficiently and meet SLA targets
- Lead efforts to improve service resilience and minimize downtime for Success Factor – Compensation and Operation Skills Management services
- Handle routine incidents and service requests, coordinating resolutions to ensure minimal business disruption
- Act as the primary point of escalation for major incidents, ensuring quick and efficient resolution to minimize business impact
- Execute ITIL-based processes for incident, problem, and change management, ensuring consistency in service operations and resolution quality
- Assist in service transition process for new IT Solutions
- Conduct root cause analysis for service disruptions and ensure preventive measures are implemented
- Oversee relationships with vendors, ensuring service delivery meets contractual obligations and quality standards
- Oversee vendor performance reviews and negotiations to enhance service quality and cost-effectiveness
- Maintain detailed service documentation, including incident reports, service requests, and change logs
- Generate detailed reports on service performance, highlighting key metrics and areas for improvement
- Conduct and analyze service performance trends and identify area for improvements
- Contribute to continuous improvement efforts, proposing solutions to enhance service delivery, reduce incidents, and improve user satisfaction
- Ensure compliance with global IT policies, regulations, and security standards for all services under management
- Provide leadership in audit and regulatory compliance efforts, coordinating across teams to ensure full adherence
- Bachelor’s degree in Information Technology, Computer Science, or related field
- 5+ years of experience in IT, including min. 3 years in service management, primarily handling operational services of Success Factor – Compensation module
- Success Factor – Compensation module certification
- ITIL certification preferred
- Experience with ITSM tools and managing incidents, service requests, and changes
- Strong understanding of ITSM frameworks with experience in incident management and service operation
- Experienced in vendor management, budget, and resolving escalated service issues
- Excellent communication and organizational skills to manage service delivery and vendor relationships
- Analytical mindset for problem-solving and process improvement at the operational level
We Believe PMI IT’s True Strength Is Fuelled By Our People, And That Our Success Depends On Them Coming To Work Every Single Day With a Sense Of Purpose And An Appetite For Progress. We Are a People First Organisation Committed To Providing You With First-class Employee Journey. Here’s a Glimpse Of What’s In It For You Upon Joining Us
- Work-life balance: Wellbeing comes first. We offer a fantastic office environment and Smart working options to ensure you have the best work-life balance possible
- Learning & Development: Your growth is a priority. Our robust and varied learning & development ecosystem will help you strengthen your technical skills and enhance your soft skills and business acumen. The capabilities you will acquire with us will support your life-time employability within IT, PMI, and beyond
- Inclusion & Diversity: Our differences - much more than our similarities - generate the innovation we are looking for. We aspire to build a diverse and inclusive organization to access the breadth and depth of thinking and sensitivity necessary to thrive
Together, let’s deliver a smoke free future.
8884
MAKE HISTORY!
At PMI, we’ve chosen to do something incredible.
We’re totally transforming our business and building our future on smoke-free products with the power to deliver a smoke-free future.
With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and you will have the space to move your career forward in many different areas/directions.
What’s the purpose of this role?
Responsible for managing the day-to-day operations of Success Factor – Compensation and Operation Skills Management. This role ensures compliance with SLAs, handles service requests, and manages routine incidents. They are also involved in vendor coordination and participate in service improvement efforts.
Your day-to-day
Operational Service Management
We Believe PMI IT’s True Strength Is Fuelled By Our People, And That Our Success Depends On Them Coming To Work Every Single Day With a Sense Of Purpose And An Appetite For Progress. We Are a People First Organisation Committed To Providing You With First-class Employee Journey. Here’s a Glimpse Of What’s In It For You Upon Joining Us
Together, let’s deliver a smoke free future.
8884
At PMI, we’ve chosen to do something incredible.
We’re totally transforming our business and building our future on smoke-free products with the power to deliver a smoke-free future.
With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and you will have the space to move your career forward in many different areas/directions.
What’s the purpose of this role?
Responsible for managing the day-to-day operations of Success Factor – Compensation and Operation Skills Management. This role ensures compliance with SLAs, handles service requests, and manages routine incidents. They are also involved in vendor coordination and participate in service improvement efforts.
Your day-to-day
Operational Service Management
- Manage the delivery of Success Factor – Compensation and Operation Skills Management services, ensuring they operate efficiently and meet SLA targets
- Lead efforts to improve service resilience and minimize downtime for Success Factor – Compensation and Operation Skills Management services
- Handle routine incidents and service requests, coordinating resolutions to ensure minimal business disruption
- Act as the primary point of escalation for major incidents, ensuring quick and efficient resolution to minimize business impact
- Execute ITIL-based processes for incident, problem, and change management, ensuring consistency in service operations and resolution quality
- Assist in service transition process for new IT Solutions
- Conduct root cause analysis for service disruptions and ensure preventive measures are implemented
- Oversee relationships with vendors, ensuring service delivery meets contractual obligations and quality standards
- Oversee vendor performance reviews and negotiations to enhance service quality and cost-effectiveness
- Maintain detailed service documentation, including incident reports, service requests, and change logs
- Generate detailed reports on service performance, highlighting key metrics and areas for improvement
- Conduct and analyze service performance trends and identify area for improvements
- Contribute to continuous improvement efforts, proposing solutions to enhance service delivery, reduce incidents, and improve user satisfaction
- Ensure compliance with global IT policies, regulations, and security standards for all services under management
- Provide leadership in audit and regulatory compliance efforts, coordinating across teams to ensure full adherence
- Bachelor’s degree in Information Technology, Computer Science, or related field
- 5+ years of experience in IT, including min. 3 years in service management, primarily handling operational services of Success Factor – Compensation module
- Success Factor – Compensation module certification
- ITIL certification preferred
- Experience with ITSM tools and managing incidents, service requests, and changes
- Strong understanding of ITSM frameworks with experience in incident management and service operation
- Experienced in vendor management, budget, and resolving escalated service issues
- Excellent communication and organizational skills to manage service delivery and vendor relationships
- Analytical mindset for problem-solving and process improvement at the operational level
We Believe PMI IT’s True Strength Is Fuelled By Our People, And That Our Success Depends On Them Coming To Work Every Single Day With a Sense Of Purpose And An Appetite For Progress. We Are a People First Organisation Committed To Providing You With First-class Employee Journey. Here’s a Glimpse Of What’s In It For You Upon Joining Us
- Work-life balance: Wellbeing comes first. We offer a fantastic office environment and Smart working options to ensure you have the best work-life balance possible
- Learning & Development: Your growth is a priority. Our robust and varied learning & development ecosystem will help you strengthen your technical skills and enhance your soft skills and business acumen. The capabilities you will acquire with us will support your life-time employability within IT, PMI, and beyond
- Inclusion & Diversity: Our differences - much more than our similarities - generate the innovation we are looking for. We aspire to build a diverse and inclusive organization to access the breadth and depth of thinking and sensitivity necessary to thrive
Together, let’s deliver a smoke free future.
8884