HR Operations - AskHR Specialist

At FMC, our employees are guided by our purpose: Innovation for Agriculture, Solutions for the Planet. We provide farmers innovative solutions that increase the productivity and resilience of their land. From our industry-leading pipeline to novel biologicals and precision technologies, we are passionate about the power of science to solve agriculture’s biggest challenges.

For more than a century, FMC has successfully delivered some of the of the industry's most advanced, innovative solutions that protect farmers’ crops from destructive pests and disease, while also protecting the environment. We are committed to fulfilling our mission of discovering new herbicide, insecticide and fungicide active ingredients, product formulations and pioneering technologies that are consistently better for the planet.

The Role

This hands-on role serves as the first line of contact for addressing and resolving customer issues across various geographies and client groups, often in a fast-paced environment. Responsibilities may include daily execution of responding to customer support queries and transactions through all intake channels, record management, action item tracking, basic report provision and managing escalated issues/requests. This role entails leveraging knowledge resources and materials to execute work, offer ideas and create new content for solutions that can enable manager and employee self-service.

• Support the end-to-end process for the employee experience “hire to retire” using resources such as Ask HR, policy manuals, knowledge management system, and other reference materials.
• Identify and rectify critical transaction issues with utmost accuracy, accountability, and reliability including escalation to Regional Lead or external partners promptly.
• Document all inquiries and issues using the case management tool.
• Deliver services in compliance with agreed controls, procedures, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs).
• Identify frequent or unusual customer issues and collaborate with regional leads to propose improvements in process, procedure, or training.
• Participate in opportunities for continuous improvement by proposing ways to enhance processes and technologies.
• Alert the relevant team member when updates to the Knowledge Management System (KMS) are required.
• Uphold the highest level of accountability and confidentiality regarding corporate and personal data.
• Engage in additional responsibilities as required to support the business and HR function.
  
  

The Candidate

• Bachelor’s degree required.
• Minimum 3 years of work experience, experience in Human Resources role is a plus.
  
  

Preferred Qualifications

• Demonstrates self-motivation, excellent communication, interpersonal and organizational skills; able to present ideas and information clearly and concisely.
• Possesses a high learning agility, able to upskill and be trained on functional and technical aspects of HR processes & technology including core HR systems that support the hire-to-retire employee lifecycle, case, and knowledge management systems.
• Adapts communication style to various customer groups; is detailed-oriented, actively understands and effectively listens effectively to customer concerns to provide relevant solutions.
• Strong team player – works well with others, collaborates on problem-solving and fosters an environment for open dialogue and information sharing within the team.
• Proficient in MS Office, oral & written communication, and time management
• Takes initiative, makes critical decisions, and accepts responsibility.
• Flexible in responding to unexpected situations promptly.

At FMC, our employees are guided by our purpose: Innovation for Agriculture, Solutions for the Planet. We provide farmers innovative solutions that increase the productivity and resilience of their land. From our industry-leading pipeline to novel biologicals and precision technologies, we are passionate about the power of science to solve agriculture’s biggest challenges.

For more than a century, FMC has successfully delivered some of the of the industry's most advanced, innovative solutions that protect farmers’ crops from destructive pests and disease, while also protecting the environment. We are committed to fulfilling our mission of discovering new herbicide, insecticide and fungicide active ingredients, product formulations and pioneering technologies that are consistently better for the planet.

The Role

This hands-on role serves as the first line of contact for addressing and resolving customer issues across various geographies and client groups, often in a fast-paced environment. Responsibilities may include daily execution of responding to customer support queries and transactions through all intake channels, record management, action item tracking, basic report provision and managing escalated issues/requests. This role entails leveraging knowledge resources and materials to execute work, offer ideas and create new content for solutions that can enable manager and employee self-service.

• Support the end-to-end process for the employee experience “hire to retire” using resources such as Ask HR, policy manuals, knowledge management system, and other reference materials.
• Identify and rectify critical transaction issues with utmost accuracy, accountability, and reliability including escalation to Regional Lead or external partners promptly.
• Document all inquiries and issues using the case management tool.
• Deliver services in compliance with agreed controls, procedures, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs).
• Identify frequent or unusual customer issues and collaborate with regional leads to propose improvements in process, procedure, or training.
• Participate in opportunities for continuous improvement by proposing ways to enhance processes and technologies.
• Alert the relevant team member when updates to the Knowledge Management System (KMS) are required.
• Uphold the highest level of accountability and confidentiality regarding corporate and personal data.
• Engage in additional responsibilities as required to support the business and HR function.
  
  

The Candidate

• Bachelor’s degree required.
• Minimum 3 years of work experience, experience in Human Resources role is a plus.
  
  

Preferred Qualifications

• Demonstrates self-motivation, excellent communication, interpersonal and organizational skills; able to present ideas and information clearly and concisely.
• Possesses a high learning agility, able to upskill and be trained on functional and technical aspects of HR processes & technology including core HR systems that support the hire-to-retire employee lifecycle, case, and knowledge management systems.
• Adapts communication style to various customer groups; is detailed-oriented, actively understands and effectively listens effectively to customer concerns to provide relevant solutions.
• Strong team player – works well with others, collaborates on problem-solving and fosters an environment for open dialogue and information sharing within the team.
• Proficient in MS Office, oral & written communication, and time management
• Takes initiative, makes critical decisions, and accepts responsibility.
• Flexible in responding to unexpected situations promptly.