Director of Operations
Salary undisclosed
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Job Title: Operations Director - BPO (Alabang Site)
Location: Pasig, Philippines
Reports To: Chief Operating Officer (COO)
About the Role:
We are seeking an experienced Operations Director to oversee and lead our BPO site operations in Pasig. This role is pivotal in driving performance, optimizing processes, and fostering a high-performing culture to meet client expectations and business objectives.
Key Responsibilities:
Location: Pasig, Philippines
Reports To: Chief Operating Officer (COO)
About the Role:
We are seeking an experienced Operations Director to oversee and lead our BPO site operations in Pasig. This role is pivotal in driving performance, optimizing processes, and fostering a high-performing culture to meet client expectations and business objectives.
Key Responsibilities:
- Leadership & Strategy: Direct day-to-day operations and set strategic goals for the Pasig site in alignment with company ob jectives.Perfo
- rmance Management: Monitor and analyze KPIs to ensure client deliverables, quality, and efficiency metrics are consistently met.Proce
- ss Optimization: Implement innovative solutions to streamline operations, reduce costs, and improve service delivery.Team
- Development: Cultivate a collaborative work environment, foster talent, and mentor team leaders to promote high employee engagement and performance.Clien
- t Relations: Serve as the escalation point for key accounts, ensuring client satisfaction and managing expectations effectively.Compl
- iance & Reporting: Ensure adherence to all local regulations and company standards, providing regular reports to the COO.
- Proven experience in a senior operations role within the BPO sector.
- Strong understanding of BPO operations and performance metrics.
- Exceptional leadership, communication, and problem-solving skills.
- Ability to manage client relationships effectively and drive performance improvements.
- Based in or willing to relocate to Pasig.
Be part of a dynamic and innovative team committed to operational excellence and outstanding client service. This role offers a unique opportunity to make a significant impact and drive success at our Alabang site.
How to Apply: Interested candidates should submit their resume and a cover letter explaining their qualifications and experience relevant to the role. Please send your application to [email protected] with the subject line "Operations Director – [Your Name]".
You may also send your CV via our Website:
https://bposalesgroup.com/director-of-operations
BPO Sales Group is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.
Job Title: Operations Director - BPO (Alabang Site)
Location: Pasig, Philippines
Reports To: Chief Operating Officer (COO)
About the Role:
We are seeking an experienced Operations Director to oversee and lead our BPO site operations in Pasig. This role is pivotal in driving performance, optimizing processes, and fostering a high-performing culture to meet client expectations and business objectives.
Key Responsibilities:
Location: Pasig, Philippines
Reports To: Chief Operating Officer (COO)
About the Role:
We are seeking an experienced Operations Director to oversee and lead our BPO site operations in Pasig. This role is pivotal in driving performance, optimizing processes, and fostering a high-performing culture to meet client expectations and business objectives.
Key Responsibilities:
- Leadership & Strategy: Direct day-to-day operations and set strategic goals for the Pasig site in alignment with company ob jectives.Perfo
- rmance Management: Monitor and analyze KPIs to ensure client deliverables, quality, and efficiency metrics are consistently met.Proce
- ss Optimization: Implement innovative solutions to streamline operations, reduce costs, and improve service delivery.Team
- Development: Cultivate a collaborative work environment, foster talent, and mentor team leaders to promote high employee engagement and performance.Clien
- t Relations: Serve as the escalation point for key accounts, ensuring client satisfaction and managing expectations effectively.Compl
- iance & Reporting: Ensure adherence to all local regulations and company standards, providing regular reports to the COO.
- Proven experience in a senior operations role within the BPO sector.
- Strong understanding of BPO operations and performance metrics.
- Exceptional leadership, communication, and problem-solving skills.
- Ability to manage client relationships effectively and drive performance improvements.
- Based in or willing to relocate to Pasig.
Be part of a dynamic and innovative team committed to operational excellence and outstanding client service. This role offers a unique opportunity to make a significant impact and drive success at our Alabang site.
How to Apply: Interested candidates should submit their resume and a cover letter explaining their qualifications and experience relevant to the role. Please send your application to [email protected] with the subject line "Operations Director – [Your Name]".
You may also send your CV via our Website:
https://bposalesgroup.com/director-of-operations
BPO Sales Group is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.