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Sales Support (ZR_21281_JOB)

Salary undisclosed

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This is a remote position.

Job Description: Sales Support Agent

Schedule

  • Monday to Friday, 9am to 5:30pm UK with a 30-minute unpaid break

Responsibilities

  • Process job submissions and orders through your company’s system
  • Check with logistics department regarding delivery availability
  • Accept orders and enable customers to complete payments
  • Manage the inbox, sorting and distributing inquiries to appropriate team members
  • Forward large job inquiries to designated salespeople
  • Follow up with customers to gather missing information (e.g., delivery dates)
  • Build quotes for customers using your website/system
  • Answer inbound calls, primarily handling personal customer inquiries
  • Respond to basic FAQ-style questions from customers
  • Suggest alternatives when specific items are unavailable (e.g., offering a 6-foot table when a 4-foot table is out of stock)
  • Amend quotes based on product availability and customer preferences
  • Primary focus on administrative sales support rather than direct selling
  • Handling both email and phone communications with customers
  • Working within established processes while learning to make basic decisions independently over time
  • Reporting to and being trained by the Sales Manager

Requirements

  • Excellent written English skills for email communication
  • Good phone communication abilities
  • Strong organizational skills
  • Ability to learn and use company systems and software
  • Detail-oriented with ability to gather complete information from customers

Independent Contractor Perks

  • HMO Coverage for eligible locations
  • Permanent work from home
  • Immediate hiring
  • Steady freelance job

ZR_21281_JOB
This is a remote position.

Job Description: Sales Support Agent

Schedule

  • Monday to Friday, 9am to 5:30pm UK with a 30-minute unpaid break

Responsibilities

  • Process job submissions and orders through your company’s system
  • Check with logistics department regarding delivery availability
  • Accept orders and enable customers to complete payments
  • Manage the inbox, sorting and distributing inquiries to appropriate team members
  • Forward large job inquiries to designated salespeople
  • Follow up with customers to gather missing information (e.g., delivery dates)
  • Build quotes for customers using your website/system
  • Answer inbound calls, primarily handling personal customer inquiries
  • Respond to basic FAQ-style questions from customers
  • Suggest alternatives when specific items are unavailable (e.g., offering a 6-foot table when a 4-foot table is out of stock)
  • Amend quotes based on product availability and customer preferences
  • Primary focus on administrative sales support rather than direct selling
  • Handling both email and phone communications with customers
  • Working within established processes while learning to make basic decisions independently over time
  • Reporting to and being trained by the Sales Manager

Requirements

  • Excellent written English skills for email communication
  • Good phone communication abilities
  • Strong organizational skills
  • Ability to learn and use company systems and software
  • Detail-oriented with ability to gather complete information from customers

Independent Contractor Perks

  • HMO Coverage for eligible locations
  • Permanent work from home
  • Immediate hiring
  • Steady freelance job

ZR_21281_JOB