Technical Support Representative/Analyst I
Salary undisclosed
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Original
Simplified
Position Type
Full time
Type Of Hire
Experienced (relevant combo of work and education)
Education Desired
Bachelor of Computer Science
Travel Percentage
0%
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you~ Are you FIS?
About The Role
As a Technical Support Representative/Analyst, your skills will be on the front lines every day. While working directly with customers, you’ll ensure they are getting the most out of our products and services. This role is a great launching point for taking your career into other areas of FIS and beyond.
What You Will Be Doing
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
Full time
Type Of Hire
Experienced (relevant combo of work and education)
Education Desired
Bachelor of Computer Science
Travel Percentage
0%
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you~ Are you FIS?
About The Role
As a Technical Support Representative/Analyst, your skills will be on the front lines every day. While working directly with customers, you’ll ensure they are getting the most out of our products and services. This role is a great launching point for taking your career into other areas of FIS and beyond.
What You Will Be Doing
- Provide Level 1 technical support to users for system and database related issues
- Run basic SQL queries to retrieve or update data as per user requests
- Escalate complex database or system issues to Level 2/3 support teams
- Monitor database health and alerts logs to identify potential issues
- Document common issues and troubleshooting steps in a knowledge base
- Communicating highly technical information in layman terms to non-technical users
- Recommending hardware and software solutions
- Basic knowledge of SQL, including creating queries, updates and troubleshooting errors
- Familiarity with database management system (e.g., MySQL, PostgreSQL, SQL Server, Oracle)
- Understanding of relational database concepts ad structures
- Experience with monitoring tools and basic system troubleshooting
- Knowledge of Windows and Linus operating system (advantageous)
- Amenable to work on regular working hours (8~30am to 5~30pm Manila Time)
- Amenable to work on a hybrid setup. Might eventually become full onsite. The office is located at Paseo De Roxas Avenue, AIA Tower (formerly Philamlife Tower), Makati City but might be required to work at the client's site depending on the need.
- At FIS, you can learn, grow and make an impact in your career. Our benefits include~
- A competitive salary and benefits, including HMO on Day 1
- Great workspaces with dedicated and motivated colleagues
- A variety of career development tools, resources, and opportunities
- Work for an organization that champions Inclusion and Diversity
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
Position Type
Full time
Type Of Hire
Experienced (relevant combo of work and education)
Education Desired
Bachelor of Computer Science
Travel Percentage
0%
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you~ Are you FIS?
About The Role
As a Technical Support Representative/Analyst, your skills will be on the front lines every day. While working directly with customers, you’ll ensure they are getting the most out of our products and services. This role is a great launching point for taking your career into other areas of FIS and beyond.
What You Will Be Doing
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
Full time
Type Of Hire
Experienced (relevant combo of work and education)
Education Desired
Bachelor of Computer Science
Travel Percentage
0%
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you~ Are you FIS?
About The Role
As a Technical Support Representative/Analyst, your skills will be on the front lines every day. While working directly with customers, you’ll ensure they are getting the most out of our products and services. This role is a great launching point for taking your career into other areas of FIS and beyond.
What You Will Be Doing
- Provide Level 1 technical support to users for system and database related issues
- Run basic SQL queries to retrieve or update data as per user requests
- Escalate complex database or system issues to Level 2/3 support teams
- Monitor database health and alerts logs to identify potential issues
- Document common issues and troubleshooting steps in a knowledge base
- Communicating highly technical information in layman terms to non-technical users
- Recommending hardware and software solutions
- Basic knowledge of SQL, including creating queries, updates and troubleshooting errors
- Familiarity with database management system (e.g., MySQL, PostgreSQL, SQL Server, Oracle)
- Understanding of relational database concepts ad structures
- Experience with monitoring tools and basic system troubleshooting
- Knowledge of Windows and Linus operating system (advantageous)
- Amenable to work on regular working hours (8~30am to 5~30pm Manila Time)
- Amenable to work on a hybrid setup. Might eventually become full onsite. The office is located at Paseo De Roxas Avenue, AIA Tower (formerly Philamlife Tower), Makati City but might be required to work at the client's site depending on the need.
- At FIS, you can learn, grow and make an impact in your career. Our benefits include~
- A competitive salary and benefits, including HMO on Day 1
- Great workspaces with dedicated and motivated colleagues
- A variety of career development tools, resources, and opportunities
- Work for an organization that champions Inclusion and Diversity
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass