Associate Product Support Specialist- CARBONITE

OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

YOUR IMPACT

As an Associate Product Support Specialist, you have the opportunity to not just help our customers but allow them to maximize the value of OpenText products and services. Enhance the customer experience while you grow your own skills and gain valuable experiences.

What The Role Offers

• Assist customers with live and deferred transactions via phone and email with account-based and technical support inquiries.
• Provide troubleshooting on issues that could have been escalated by previous support levels, including but not limited to, missing data and advanced technical issues.
• Continued use of Support Utilities (CRM, Customer Account Information, Knowledge Base, Training Materials, etc.) to think critically and resolve assigned customer interactions.
• Strive to achieve our established KPIs of Customer Satisfaction (CSAT) and Quality (Critical Error Accuracy).
  
  

What You Need To Succeed

• Technical knowledge to do technical support
• BPO, Call Center or Technical Support related work experience with high call volume an advantage
• High performing college graduates without work experience can be considered if with Technical, IT or Computer background / Course
• Good verbal and written communication with the ability to articulate and defend with an informed opinion on important topics
• Passionate about resolving customer problems and proactively preventing future issues
• Technical proficiency in any of the following: Windows (Desktop and Server environments), Mac OS, desktop applications, networking, security, and web applications
  
  

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

45372

OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

YOUR IMPACT

As an Associate Product Support Specialist, you have the opportunity to not just help our customers but allow them to maximize the value of OpenText products and services. Enhance the customer experience while you grow your own skills and gain valuable experiences.

What The Role Offers

• Assist customers with live and deferred transactions via phone and email with account-based and technical support inquiries.
• Provide troubleshooting on issues that could have been escalated by previous support levels, including but not limited to, missing data and advanced technical issues.
• Continued use of Support Utilities (CRM, Customer Account Information, Knowledge Base, Training Materials, etc.) to think critically and resolve assigned customer interactions.
• Strive to achieve our established KPIs of Customer Satisfaction (CSAT) and Quality (Critical Error Accuracy).
  
  

What You Need To Succeed

• Technical knowledge to do technical support
• BPO, Call Center or Technical Support related work experience with high call volume an advantage
• High performing college graduates without work experience can be considered if with Technical, IT or Computer background / Course
• Good verbal and written communication with the ability to articulate and defend with an informed opinion on important topics
• Passionate about resolving customer problems and proactively preventing future issues
• Technical proficiency in any of the following: Windows (Desktop and Server environments), Mac OS, desktop applications, networking, security, and web applications
  
  

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

45372